Cisco states that calls are routed into Webex Contact Center using Webex Calling PSTN services, which all new Webex Contact Center subscriptions include.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- voice ingress
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Webex Contact Center Architecture — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · section on voice ingress services
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting DTMF digits not detected in Webex Contact Center flows: source note wxcc-dtmf-troubleshooting-pstn-via-webex-calling. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-dtmf-troubleshooting-pstn-via-webex-calling
BibTeX
@misc{warmtransfer-claim-wxcc-dtmf-troubleshooting-pstn-via-webex-calling,
title = {Troubleshooting DTMF digits not detected in Webex Contact Center flows: source note wxcc-dtmf-troubleshooting-pstn-via-webex-calling},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-dtmf-troubleshooting-pstn-via-webex-calling},
note = {Source note wxcc-dtmf-troubleshooting-pstn-via-webex-calling, checked 2026-10-02}
}