The entry point

See also

Sources

1. 1
   No sentence in the Analyzer guide describes what happens to the Customer Session Record at a transfer to an entry point; the record-ends-and-restarts language is scoped to the Queue Record.

   Cisco Webex Contact Center Analyzer User Guide · Appendix, key aspects of Queue Records and the Customer Session Repository section, counted against the rendered article · Checked 2026-09-05
2. 2
   Blind transfer count carries 4 definitions across 3 record types in the Analyzer appendix, and the Queue Record section defines it twice.disputed

   Cisco Webex Contact Center Analyzer User Guide · Appendix, Customer Session Repository, Agent Session Repository and Queue Record tables · Checked 2026-09-05
3. 3
   A channel is the mapping of an entry point to a dial number, and one entry point may carry more than one number.

   Set up a channel · Set up a channel, channel definition · Checked 2026-09-05
4. 4
   The Set up a channel article's delete procedure instructs the reader to delete the call recording schedule.field report

   Set up a channel · Set up a channel, delete a channel · Checked 2026-09-05
5. 5
   An entry point carries no static mapping to a queue; the flow attached to it decides whether and where a contact is queued.inferred

   Webex Contact Center Architecture · Webex Contact Center Architecture and Set up routing strategies · Checked 2026-09-05
6. 6
   The entry point is the configuration object a call arrives on, and for voice its key configuration is the telephone number associated with it.

   Webex Contact Center Architecture · Webex Contact Center Architecture, Entrypoint · Checked 2026-09-05
7. 7
   The entry point is spelled 3 ways across the documents that describe it and within single documents: Entrypoint, EntryPoint and Entry Point.field report

   Webex Contact Center Architecture · Webex Contact Center Architecture, Set up a channel and the Analyzer guide · Checked 2026-09-05
8. 8
   Entry points and queues are organisation-wide objects, outside the site and team hierarchy that scopes agents and supervisors.

   Webex Contact Center Architecture · Webex Contact Center Architecture, configuration objects · Checked 2026-09-05
9. 9
   Cisco states that several records may be created for a single interaction when a call is routed between queues or entry points, whether by flow configuration or by an agent's transfer.

   Cisco Webex Contact Center Analyzer User Guide · Standard Queue Record Fields and Measures, key aspects of Queue Records · Checked 2026-09-05
10. 10
    No source states whether transferring a contact to an entry point re-runs that entry point's routing strategy from the start or enters its flow part way through.

    Set up routing strategies · Set up routing strategies, Set up a channel, the architecture article and the Analyzer guide, counted against the rendered article · Checked 2026-09-05
11. 11
    Cisco states that a Queue Record is created when a call enters the contact centre via an entry point, and that when the contact flow changes because of a blind or consult transfer to an agent, a number, a queue or an entry point, the current record ends and a new record starts.

    Cisco Webex Contact Center Analyzer User Guide · Standard Queue Record Fields and Measures, key aspects of Queue Records · Checked 2026-09-05
12. 12
    Going to another flow allows variables to be mapped by hand, where going to an entry point carries global variables only when name and data type both match.

    Build and manage flows with Flow Designer · Flow Designer, GoTo activity, Go to Flow against Go to Entry Point · Checked 2026-09-05
13. 13
    A transfer to an entry point runs that entry point's routing strategy afresh rather than continuing the transferring flow.inferred

    Build and manage flows with Flow Designer · Flow Designer, Entry point routing strategies and the GoTo activity and the blind transfer DNIS passage · Checked 2026-09-05

Documents

Cite this page

WarmTransfer. (2026, September 5). The entry point. WarmTransfer. https://warmtransfer.net/knowledge/wxcc-entry-point-artefacts

@misc{warmtransfer-wxcc-entry-point-artefacts,
  title  = {The entry point},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/wxcc-entry-point-artefacts},
  note   = {Verified 2026-09-05}
}