Source note · Webex Contact Center resiliency and failover
When Agent Desktop loses connectivity to its WebSocket interface, the loss is detected and the desktop attempts to reconnect and re-login.
Checked 2026-10-02
any connectivity loss to the WebSocket interface is detected and desktop attempts to re-connect and re-login
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- agent desktop
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Webex Contact Center Architecture — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Desktop architecture paragraph (asynchronous API and server-side push)
Cite this note
APA
WarmTransfer. (2026, October 2). Webex Contact Center resiliency and failover: source note wxcc-resiliency-architecture-desktop-ws-reconnect. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-resiliency-architecture-desktop-ws-reconnect
BibTeX
@misc{warmtransfer-claim-wxcc-resiliency-architecture-desktop-ws-reconnect,
title = {Webex Contact Center resiliency and failover: source note wxcc-resiliency-architecture-desktop-ws-reconnect},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-resiliency-architecture-desktop-ws-reconnect},
note = {Source note wxcc-resiliency-architecture-desktop-ws-reconnect, checked 2026-10-02}
}