Make an outdial call

Publisher

Cisco Webex Help Center

URL

https://help.webex.com/en-us/article/nvxpcaf/Make-an-outdial-call

Published

2026-04-01

Updated

unknown

Accessed

2026-09-23

HTTP status

200

License

Cisco website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• After placing an outdial call, the agent answers on their physical phone or clicks Answer in the Agent Desktop popover, and clicks End when finished. in context
• An outdial call cannot use an extension number or an entry point number as the dialled number, and cannot be more than 18 digits. in context
• An agent can make an outdial call only while in the Available or Idle state, and not while an inbound voice call is active. in context
• To make an outdial call, the agent clicks the phone icon, picks a number from the Address Book, the dialpad or Organization, optionally chooses an outdial ANI (caller ID) from the drop-down list, and clicks Call. in context

Cite this source record

APA

WarmTransfer. (2026, April 1). Make an outdial call. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-nvxpcaf-wxcc-make-outdial-call

BibTeX

@misc{warmtransfer-cisco-help-nvxpcaf-wxcc-make-outdial-call,
  title  = {Make an outdial call},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-nvxpcaf-wxcc-make-outdial-call},
  note   = {Cisco Webex Help Center, accessed 2026-09-23}
}