Source note · Setting up agent outdial in Webex Contact Center
Agents can make outdial calls from the Available or Idle state but cannot start an outdial call while on an active inbound voice call.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- agent-desktop
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Make an outdial call — Cisco Webex Help Center · tier 2 current vendor documentation · Make an outdial call > Before you begin / notes
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up agent outdial in Webex Contact Center: source note wxcc-outdial-setup-agent-state-rules. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-outdial-setup-agent-state-rules
BibTeX
@misc{warmtransfer-claim-wxcc-outdial-setup-agent-state-rules,
title = {Setting up agent outdial in Webex Contact Center: source note wxcc-outdial-setup-agent-state-rules},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-outdial-setup-agent-state-rules},
note = {Source note wxcc-outdial-setup-agent-state-rules, checked 2026-09-30}
}