Source note · Troubleshooting Webex Contact Center outdial
An agent cannot make an outdial call while they have an active inbound voice call.
Checked 2026-09-30
You can't make outdial calls when you have an active inbound voice call.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Agent Desktop outdial
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Make an outdial call — Cisco Webex Help Center · tier 2 current vendor documentation · article introduction, before 'Things to consider when placing an outdial call'
Cite this note
APA
WarmTransfer. (2026, September 30). Troubleshooting Webex Contact Center outdial: source note wxcc-outdial-troubleshooting-no-active-inbound. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-outdial-troubleshooting-no-active-inbound
BibTeX
@misc{warmtransfer-claim-wxcc-outdial-troubleshooting-no-active-inbound,
title = {Troubleshooting Webex Contact Center outdial: source note wxcc-outdial-troubleshooting-no-active-inbound},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-outdial-troubleshooting-no-active-inbound},
note = {Source note wxcc-outdial-troubleshooting-no-active-inbound, checked 2026-09-30}
}