Source note · Setting up agent outdial in Webex Contact Center
Before an agent can make an outdial call, the administrator must enable outdial in the agent's desktop profile and configure the outdial flow, and manual dialing requires dial pad permission.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- agent-desktop
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Make an outdial call — Cisco Webex Help Center · tier 2 current vendor documentation · Make an outdial call > Before you begin
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up agent outdial in Webex Contact Center: source note wxcc-outdial-setup-agent-prereqs. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-outdial-setup-agent-prereqs
BibTeX
@misc{warmtransfer-claim-wxcc-outdial-setup-agent-prereqs,
title = {Setting up agent outdial in Webex Contact Center: source note wxcc-outdial-setup-agent-prereqs},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-outdial-setup-agent-prereqs},
note = {Source note wxcc-outdial-setup-agent-prereqs, checked 2026-09-30}
}