Source note · Using the Webex Contact Center Agent Desktop
An agent can make an outdial call only while in the Available or Idle state, and not while an inbound voice call is active.
Checked 2026-09-23
You can make an outdial call when you're in an Available or Idle state
- Vendor
- Cisco
- Product
- Webex Contact Center Agent Desktop
- Subsystem
- outdial
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-23
- Checked
- 2026-09-23
Sources
- Make an outdial call — Cisco Webex Help Center · tier 2 current vendor documentation · Make an outdial call; restrictions
Cite this note
APA
WarmTransfer. (2026, September 23). Using the Webex Contact Center Agent Desktop: source note webex-cc-agent-desktop-user-guide-outdial-states. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-agent-desktop-user-guide-outdial-states
BibTeX
@misc{warmtransfer-claim-webex-cc-agent-desktop-user-guide-outdial-states,
title = {Using the Webex Contact Center Agent Desktop: source note webex-cc-agent-desktop-user-guide-outdial-states},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-agent-desktop-user-guide-outdial-states},
note = {Source note webex-cc-agent-desktop-user-guide-outdial-states, checked 2026-09-23}
}