Source note · Troubleshooting Webex Contact Center outdial
The Desktop distinguishes three customer-side outdial failure scenarios: Customer Declined (recipient rejected the call), Customer Busy (recipient's line is busy) and Customer Unavailable (temporarily unavailable; a later retry may succeed).
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Agent Desktop outdial notifications
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- April 2026 onward; current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Make an outdial call — Cisco Webex Help Center · tier 2 current vendor documentation · section 'Error scenarios and notifications', rows 'Customer Declined', 'Customer Busy', 'Customer Unavailable'
Cite this note
APA
WarmTransfer. (2026, September 30). Troubleshooting Webex Contact Center outdial: source note wxcc-outdial-troubleshooting-err-customer-side. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-outdial-troubleshooting-err-customer-side
BibTeX
@misc{warmtransfer-claim-wxcc-outdial-troubleshooting-err-customer-side,
title = {Troubleshooting Webex Contact Center outdial: source note wxcc-outdial-troubleshooting-err-customer-side},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-outdial-troubleshooting-err-customer-side},
note = {Source note wxcc-outdial-troubleshooting-err-customer-side, checked 2026-09-30}
}