On an outdial call the Transfer Request dialog shows a Queue option only if the administrator enabled transfer to queue for outdial calls; otherwise only the agent and dial number options are available.
Checked 2026-09-30
If your administrator enabled transfer to queue for an outdial call, you have a Queue option in the Transfer Request dialog box. Otherwise, only agent and dial number options are available.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- outdial
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Make an outdial call — Cisco Webex Help Center · tier 2 current vendor documentation · note on transferring an outdial call
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up consult and transfer destinations in Webex Contact Center: source note wxcc-consult-transfer-setup-od-queue-option. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-consult-transfer-setup-od-queue-option
BibTeX
@misc{warmtransfer-claim-wxcc-consult-transfer-setup-od-queue-option,
title = {Setting up consult and transfer destinations in Webex Contact Center: source note wxcc-consult-transfer-setup-od-queue-option},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-consult-transfer-setup-od-queue-option},
note = {Source note wxcc-consult-transfer-setup-od-queue-option, checked 2026-09-30}
}