After placing an outdial call, the agent answers on their physical phone or clicks Answer in the Agent Desktop popover, and clicks End when finished.

Checked 2026-09-23

Vendor
Cisco
Product
Webex Contact Center Agent Desktop
Subsystem
outdial
Deployment
multi-tenant
Region
not restricted
Release range
current as of 2026-09-23
Checked
2026-09-23

Sources

Cite this note

APA

WarmTransfer. (2026, September 23). Using the Webex Contact Center Agent Desktop: source note webex-cc-agent-desktop-user-guide-outdial-answer. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-agent-desktop-user-guide-outdial-answer

BibTeX

@misc{warmtransfer-claim-webex-cc-agent-desktop-user-guide-outdial-answer,
  title  = {Using the Webex Contact Center Agent Desktop: source note webex-cc-agent-desktop-user-guide-outdial-answer},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/webex-cc-agent-desktop-user-guide-outdial-answer},
  note   = {Source note webex-cc-agent-desktop-user-guide-outdial-answer, checked 2026-09-23}
}

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