Finding playing and deleting a Webex Contact Center recording

See also

Sources

1. 1
   The only recording action any source states is logged is manual deletion, with the actor, the time, the reason and any notes.

   Manage Interaction History · Interaction History key capabilities; the 2 activity log articles read in full for anything wider · Checked 2026-09-05
2. 2
   Cisco names organisation full administrators and read-only administrators as able to audit activities in the activity log, and names no permission.

   Review your administrator activity log in Control Hub · Opening paragraph · Checked 2026-09-05
3. 3
   Cisco states that the administrator activity log tracks site configuration changes and recording management actions, and never enumerates what a recording management action is.

   Review activity logs in Control Hub for Webex Contact Center · Opening paragraph and the shared note · Checked 2026-09-05
4. 4
   Recording appears in the access article only as an object of playback: a Supervisor Desktop view permission grants play and transcripts without download, and a Control Hub view permission grants play and download without transcripts.

   Manage access in Webex Contact Center · Manage access, recording permissions · Checked 2026-09-05
5. 5
   Cisco warns that on blind transfers to a dial number, and on entry point to dial number patterns, the duration of speech and the duration of the recorded call shown in the interface may not match.

   Manage call recording schedules · Manage call recording schedules, blind transfer paragraph · Checked 2026-09-05
6. 6
   The pause and resume capability is named 3 different ways across the 2 recording documents, and none of the 3 is cross-referenced to another.field report

   Manage call recording schedules · Manage call recording schedules and Flow Designer, pause and resume settings · Checked 2026-09-05
7. 7
   After a transfer only the destination agent sees the interaction in their interaction history, and it shows the start time of the original interaction.

   View your interaction history · Transfer behaviour statement · Checked 2026-09-05
8. 8
   The Webex App recordings article, which the recording documentation names as the place to view a transcript and an AI-generated summary, contains the strings transcript and summar zero times.

   Webex App | Access call recordings · Whole article, exhaustive search · Checked 2026-09-05
9. 9
   In the Webex App a user deletes a call recording by swiping left, with no reason, no note and no audit statement.

   Webex App | Access call recordings · Delete a recording procedure · Checked 2026-09-05
10. 10
    The audit statement covers manual deletion only; the article describes no logging of play, download, search, view or export, and the word manual excludes retention-driven expiry.

    Manage Interaction History · Key Capabilities, Deletion Reason and Audit Trail; whole article · Checked 2026-09-05
11. 11
    Reading the deletion audit detail requires Control Hub audit-log permissions, which are not among the Interaction History permissions and are never named.

    Manage Interaction History · Key Capabilities, Deletion Reason and Audit Trail · Checked 2026-09-05
12. 12
    The Interaction History article was created on 15 April 2026 and its only change log entry, dated 6 August 2026, records the addition of the deletion material.

    Manage Interaction History · Article metadata and change log · Checked 2026-09-05
13. 13
    Interaction History includes all recording types across both skill-based and agent-based queues.

    Manage Interaction History · Key Capabilities, Comprehensive Recording Coverage · Checked 2026-09-05
14. 14
    Delete access in Interaction History depends on the interactions view permission, so the permission model is not independent across the board even though play and download are.

    Manage Interaction History · Permission and Access section · Checked 2026-09-05
15. 15
    Manual deletion of a voice recording or transcript is logged for auditing with 4 fields: who deleted it, when, the reason, and any notes provided.

    Manage Interaction History · Key Capabilities, Deletion Reason and Audit Trail · Checked 2026-09-05
16. 16
    An administrator must choose a deletion reason before deleting, and must enter a note if the reason chosen is Other.

    Manage Interaction History · Key Capabilities, Deletion Reason and Audit Trail · Checked 2026-09-05
17. 17
    Interaction History can be filtered by agent, site, queue, team, wrap-up code, interaction identifier, calling number, dialled number, transfers, and whether the interaction has a recording.

    Manage Interaction History · Key Capabilities, Advanced Filtering · Checked 2026-09-05
18. 18
    Deleting a recording or transcript does not remove the interaction history record; the interaction identifier, start time, channel, queue, agent, duration and deletion status remain available.

    Manage Interaction History · Key Capabilities, Deleted-State Visibility · Checked 2026-09-05
19. 19
    No permission named Play exists; playback is folded into the interactions view and gated by a user profile setting the article never names.

    Manage Interaction History · Permission and Access section · Checked 2026-09-05
20. 20
    An interaction is presented as one complete record covering the full lifecycle of a voice call, including consults, transfers and conferences within a single entry.

    Manage Interaction History · Key Capabilities, Unified Interaction View · Checked 2026-09-05
21. 21
    Play and download permissions in Interaction History are managed independently.

    Manage Interaction History · Key Capabilities, Granular Permissions · Checked 2026-09-05
22. 22
    In Webex Contact Center's Interaction History, deleting an interaction requires the agent to also hold the permission to view interactions.

    Manage Interaction History · Key Capabilities, Granular Permissions · Checked 2026-09-05
23. 23
    The Interaction History player provides playback speed adjustment, fast-forward and rewind in the browser.

    Manage Interaction History · Key Capabilities, Playback Controls · Checked 2026-09-05
24. 24
    Interaction History displays records for the past 13 months.

    Manage Interaction History · Key Capabilities, Retention Data Availability · Checked 2026-09-05
25. 25
    Three different time horizons apply to this material and they are not the same kind of thing: a 13 month display window in Interaction History, a 36 month window through the search interface, and a tenant-configured retention period for the recordings themselves.

    Manage Interaction History · Retention Data Availability and the search material · Checked 2026-09-05
26. 26
    The subject matter a Webex Contact Center Record a call article would carry is distributed across the corpus's held articles: schedules, retention and purge, Interaction History, the agent desktop and the Flow Designer Recording Control activity.inferred

    Manage call recording schedules · Assembled across the five recording articles the corpus holds · Checked 2026-09-05
27. 27
    Supervisor Desktop supports recording playback only, and downloads are available from Control Hub.

    Manage Interaction History · Interaction History, access material · Checked 2026-09-05

Documents

Cite this page

WarmTransfer. (2026, September 5). Finding playing and deleting a Webex Contact Center recording. WarmTransfer. https://warmtransfer.net/knowledge/wxcc-recording-management

@misc{warmtransfer-wxcc-recording-management,
  title  = {Finding playing and deleting a Webex Contact Center recording},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/wxcc-recording-management},
  note   = {Verified 2026-09-05}
}