View your interaction history

Publisher

Cisco Systems, Inc. (Webex Help Center)

URL

https://help.webex.com/en-us/article/fjya9m/View-your-agent-interaction-history

Published

2025-09-04

Updated

unknown

Accessed

2026-09-16

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• The agent interaction history pane shows the agent's own voice, email, chat and social interactions from the last 24 hours, and the administrator places it in the desktop layout. in context
• After a transfer only the destination agent sees the interaction in their interaction history, and it shows the start time of the original interaction. in context

Cite this source record

APA

WarmTransfer. (2025, September 4). View your interaction history. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-fjya9m-wxcc-agent-interaction-history

BibTeX

@misc{warmtransfer-cisco-help-fjya9m-wxcc-agent-interaction-history,
  title  = {View your interaction history},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-fjya9m-wxcc-agent-interaction-history},
  note   = {Cisco Systems, Inc. (Webex Help Center), accessed 2026-09-16}
}