Review activity logs in Control Hub for Webex Contact Center

Publisher

Cisco Systems, Inc. (Webex Help Center)

URL

https://help.webex.com/en-us/article/hi3lqs/Review-activity-logs-in-Control-Hub-for-Webex-Contact-Center

Published

2026-01-27

Updated

unknown

Accessed

2026-09-05

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Claims citing this source

• The Contact Center activity log article names no role, saying only that a Webex Contact Center administrator can audit activities, and the article that does name roles never mentions Contact Center in its body. fact in context
• The activity log displays site configuration changes and recording management activities only for a site that is Control Hub managed or linked. fact in context
• The Contact Center article announces that a new custom role will allow non-full administrators to access audit logs, in the future tense and without naming it. disputed in context
• Each activity log report exports at most 20,000 audit events, and an organisation with more must narrow the date range or the filters. fact in context
• The audit cluster in India retains administrator activities for 3 years and other audit clusters retain them for 1 year. fact in context
• Although the India audit cluster retains administrator activities for 3 years, the search interface only offers a date range of up to 1 year, with no documented route to reach the remaining 2 years of retained data. fact in context
• Webex migrated Contact Center audit logs from the Management Portal to Control Hub, backfilling 1 year of historical data, with older Management Portal data reachable until 31 March 2026 and unavailable from 1 April 2026. fact in context
• No source states that playing or downloading a recording is logged, and none states that any action is not logged. fact in context
• Cisco states that the administrator activity log tracks site configuration changes and recording management actions, and never enumerates what a recording management action is. fact in context

Cite this source record

APA

WarmTransfer. (2026, January 27). Review activity logs in Control Hub for Webex Contact Center. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-hi3lqs-wxcc-activity-logs

BibTeX

@misc{warmtransfer-cisco-help-hi3lqs-wxcc-activity-logs,
  title  = {Review activity logs in Control Hub for Webex Contact Center},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-hi3lqs-wxcc-activity-logs},
  note   = {Cisco Systems, Inc. (Webex Help Center), accessed 2026-09-05}
}