Manage access in Webex Contact Center

Publisher

Cisco Systems, Inc. (Webex Help Center)

URL

https://help.webex.com/en-us/article/n524f2m/Manage-user-profiles-of-contact-center-users-in-Webex-Contact-Center

Published

unknown

Updated

unknown

Accessed

2026-09-05

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Claims citing this source

• The article names a permission called Additional Supervisory, describes it as a list of supervisory functionality that can be granted within the supervisor desktop, and never enumerates that list. fact in context
• User profiles are administered only from Control Hub, under Contact Center user management, and changing one requires edit on the user profile permission. fact in context
• There are 5 user profile types: Licensed Administrator, Unlicensed Administrator, Supervisor, Premium Agent and Standard Agent. fact in context
• A Licensed Administrator may be given Full Access, which is edit on everything plus any permission added in future. fact in context
• The article's served payload carries a change note stating that a reference to call monitoring and the management portal was removed from it. field-pattern in context
• The Webex Contact Center access article names no monitoring entitlement; the words monitor and barge do not occur in it. fact in context
• Recording appears in the access article only as an object of playback: a Supervisor Desktop view permission grants play and transcripts without download, and a Control Hub view permission grants play and download without transcripts. fact in context
• A profile may carry up to 5 resource collections, and a user holding a collection is a delegated administrator limited to their own collections. fact in context
• A permission takes 1 of 3 values: No Access, which hides the resource type, View, or Edit, which allows seeing, editing and creating but never deleting. fact in context
• A Webex Contact Center user profile carries entitlements on 2 axes: a permission per resource type, and resource access that is either all resources or up to 5 resource collections. fact in context

Cite this source record

APA

WarmTransfer. (2026, September 5). Manage access in Webex Contact Center. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-n524f2m-wxcc-user-profiles

BibTeX

@misc{warmtransfer-cisco-help-n524f2m-wxcc-user-profiles,
  title  = {Manage access in Webex Contact Center},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-n524f2m-wxcc-user-profiles},
  note   = {Cisco Systems, Inc. (Webex Help Center), accessed 2026-09-05}
}