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What the Control Hub administrator activity log records

Verified 2026-09-05 · 11 sources · tier 2 · 1 disputed

Also known as administrator activity log, audit cluster.

Disputed: 1 source below carries conflicting evidence.

Cisco states that the administrator activity log tracks site configuration changes and recording management actions, and never enumerates what a recording management action is 11. The activity log displays these site configuration changes and recording management activities only for a site that is Control Hub managed or linked 2.

Logged events and recording actions

The only recording action any source states is logged is manual deletion, which captures the actor, the time, the reason, and any notes 9. No source states that playing or downloading a recording is logged, and none states that any action is not logged 8.

Administrator roles and access

Cisco names organisation full administrators and read-only administrators as able to audit activities in the activity log, and names no permission 10. The Contact Center activity log article names no role, stating only that a Webex Contact Center administrator can audit activities, while the article that does name roles never mentions Contact Center in its body 1. Sources disagree on non-full administrator access: the Contact Center article announces that a new custom role will allow non-full administrators to access audit logs, using the future tense and without naming the role 3.

Retention, searching, and export limits

Webex migrated Contact Center audit logs from the Management Portal to Control Hub, backfilling 1 year of historical data, with older Management Portal data reachable until 31 March 2026 and unavailable from 1 April 2026 7.

Audit clusters outside India retain administrator activities for 1 year, while the audit cluster in India retains administrator activities for 3 years 5. Although the India audit cluster retains administrator activities for 3 years, the search interface only offers a date range of up to 1 year, with no documented route to reach the remaining 2 years of retained data 6.

Each activity log report exports at most 20,000 audit events, and an organisation with more must narrow the date range or the filters 4.

See also

See also Finding playing and deleting a Webex Contact Center recording.

Applicability

Applies to: Cisco Webex Contact Center and Cisco Webex. Sources checked 2026-09-05.

What remains uncertain

The specific custom role that gives non-full administrators audit log access is not covered by the sources below. The Control Hub audit-log permission that reads a deletion audit entry is not covered by the sources below. The Control Hub audit events reference that enumerates the categories is not covered by the sources below.

See also

Governs

Related to

Referenced by

Sources

  1. 1
    The Contact Center activity log article names no role, saying only that a Webex Contact Center administrator can audit activities, and the article that does name roles never mentions Contact Center in its body.
    Review activity logs in Control Hub for Webex Contact Center · Contact Center article opening; the general article's body searched for Contact Center · Checked 2026-09-05
  2. 2
    The activity log displays site configuration changes and recording management activities only for a site that is Control Hub managed or linked.
    Review activity logs in Control Hub for Webex Contact Center · Audit administrator activity section · Checked 2026-09-05
  3. 3
    The Contact Center article announces that a new custom role will allow non-full administrators to access audit logs, in the future tense and without naming it.disputed
    Review activity logs in Control Hub for Webex Contact Center · Audit log migration section, custom role access · Checked 2026-09-05
  4. 4
    Each activity log report exports at most 20,000 audit events, and an organisation with more must narrow the date range or the filters.
    Review activity logs in Control Hub for Webex Contact Center · Audit administrator activity section · Checked 2026-09-05
  5. 5
    The audit cluster in India retains administrator activities for 3 years and other audit clusters retain them for 1 year.
    Review activity logs in Control Hub for Webex Contact Center · Audit administrator activity section · Checked 2026-09-05
  6. 6
    Although the India audit cluster retains administrator activities for 3 years, the search interface only offers a date range of up to 1 year, with no documented route to reach the remaining 2 years of retained data.
    Review activity logs in Control Hub for Webex Contact Center · Audit administrator activity section · Checked 2026-09-05
  7. 7
    Webex migrated Contact Center audit logs from the Management Portal to Control Hub, backfilling 1 year of historical data, with older Management Portal data reachable until 31 March 2026 and unavailable from 1 April 2026.
    Review activity logs in Control Hub for Webex Contact Center · Audit log migration for Webex Contact Center · Checked 2026-09-05
  8. 8
    No source states that playing or downloading a recording is logged, and none states that any action is not logged.
    Review activity logs in Control Hub for Webex Contact Center · Both activity log articles read in full · Checked 2026-09-05
  9. 9
    The only recording action any source states is logged is manual deletion, with the actor, the time, the reason and any notes.
    Manage Interaction History · Interaction History key capabilities; the 2 activity log articles read in full for anything wider · Checked 2026-09-05
  10. 10
    Cisco names organisation full administrators and read-only administrators as able to audit activities in the activity log, and names no permission.
    Review your administrator activity log in Control Hub · Opening paragraph · Checked 2026-09-05
  11. 11
    Cisco states that the administrator activity log tracks site configuration changes and recording management actions, and never enumerates what a recording management action is.
    Review activity logs in Control Hub for Webex Contact Center · Opening paragraph and the shared note · Checked 2026-09-05

Documents

tier 2 current vendor documentation

Manage Interaction History

Cisco Systems, Inc. (Webex Help Center) · 2026-08-06 · accessed 2026-09-05

tier 2 current vendor documentation

Review activity logs in Control Hub for Webex Contact Center

Cisco Systems, Inc. (Webex Help Center) · 2026-01-27 · accessed 2026-09-05

tier 2 current vendor documentation

Review your administrator activity log in Control Hub

Cisco Systems, Inc. (Webex Help Center) · 2026-03-05 · accessed 2026-09-16

Cite this page

APA

WarmTransfer. (2026, September 5). What the Control Hub administrator activity log records. WarmTransfer. https://warmtransfer.net/knowledge/wxcc-control-hub-audit-log

BibTeX

@misc{warmtransfer-wxcc-control-hub-audit-log,
  title  = {What the Control Hub administrator activity log records},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/wxcc-control-hub-audit-log},
  note   = {Verified 2026-09-05}
}