Three different time horizons apply to this material and they are not the same kind of thing: a 13 month display window in Interaction History, a 36 month window through the search interface, and a tenant-configured retention period for the recordings themselves.
Checked 2026-09-05
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Interaction History
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Manage Interaction History — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Retention Data Availability and the search material
Cite this note
APA
WarmTransfer. (2026, September 5). Finding playing and deleting a Webex Contact Center recording: source note wxrecmgmt-three-retention-horizons. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxrecmgmt-three-retention-horizons
BibTeX
@misc{warmtransfer-claim-wxrecmgmt-three-retention-horizons,
title = {Finding playing and deleting a Webex Contact Center recording: source note wxrecmgmt-three-retention-horizons},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxrecmgmt-three-retention-horizons},
note = {Source note wxrecmgmt-three-retention-horizons, checked 2026-09-05}
}