In Webex Contact Center's Interaction History, deleting an interaction requires the agent to also hold the permission to view interactions.
Checked 2026-09-05
Granular Permissions: Play and download permissions are managed independently, allowing for precise access control based on user roles.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Interaction History
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Manage Interaction History — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Key Capabilities, Granular Permissions
Cite this note
APA
WarmTransfer. (2026, September 5). Finding playing and deleting a Webex Contact Center recording: source note wxrecmgmt-play-download-independent-delete-needs-view. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxrecmgmt-play-download-independent-delete-needs-view
BibTeX
@misc{warmtransfer-claim-wxrecmgmt-play-download-independent-delete-needs-view,
title = {Finding playing and deleting a Webex Contact Center recording: source note wxrecmgmt-play-download-independent-delete-needs-view},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxrecmgmt-play-download-independent-delete-needs-view},
note = {Source note wxrecmgmt-play-download-independent-delete-needs-view, checked 2026-09-05}
}