After a transfer only the destination agent sees the interaction in their interaction history, and it shows the start time of the original interaction.
Checked 2026-09-05
transferred from one agent to another, only the destination agent will see the interaction in their interaction history pane, showing the start time of the interaction
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- agent interaction history
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- View your interaction history — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Transfer behaviour statement
Cite this note
APA
WarmTransfer. (2026, September 5). Finding playing and deleting a Webex Contact Center recording: source note wxrecmgmt-agent-loses-transferred-call. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxrecmgmt-agent-loses-transferred-call
BibTeX
@misc{warmtransfer-claim-wxrecmgmt-agent-loses-transferred-call,
title = {Finding playing and deleting a Webex Contact Center recording: source note wxrecmgmt-agent-loses-transferred-call},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxrecmgmt-agent-loses-transferred-call},
note = {Source note wxrecmgmt-agent-loses-transferred-call, checked 2026-09-05}
}