What a Webex Contact Center user profile grants

Verified 2026-09-05 · 17 claims · sources tier 2

Also known as Additional Supervisory, Full Access, Licensed Administrator, Resource Collection.

A Webex Contact Center user profile carries entitlements across 2 axes, defining a permission per resource type alongside resource access that covers either all resources or up to 5 resource collections 10. Profiles exist in 5 types: Licensed Administrator, Unlicensed Administrator, Supervisor, Premium Agent, and Standard Agent 3.

Profile structure and permission values

User profile administration takes place only within Control Hub under Contact Center user management, and modifying a profile requires the Edit right on the user profile permission 2. Each permission takes 1 of 3 values: No Access, which hides the resource type; View; or Edit, which allows seeing, editing, and creating, but never deleting 9.

A Licensed Administrator profile can be assigned Full Access, which grants the Edit right on every resource type and automatically incorporates any permission added in the future 4. When scoping access by scope boundaries rather than all resources, a profile can hold up to 5 resource collections, making the assigned user a delegated administrator restricted strictly to their assigned collections 8.

Recording playback and supervisory permissions

Recording permissions in the access documentation apply solely to playback workflows across different surfaces 7. A Supervisor Desktop view permission permits playing recordings and viewing transcripts without download access, whereas a Control Hub view permission permits playing and downloading recordings without access to transcripts 7.

The documentation establishes an Additional Supervisory permission, characterizing it as a list of supervisory functionality grantable inside the supervisor desktop, but the vendor never enumerates the contents of that list 1. Furthermore, the Webex Contact Center access documentation contains no monitoring entitlement, omitting the words monitor and barge entirely 6. In the field, the served payload of the article includes a change note stating that a reference to call monitoring and the management portal was removed from the text 5.

See also

See also What a supervisor can do and what is recorded of it. See also Finding playing and deleting a Webex Contact Center recording. See also What the Control Hub administrator activity log records. See also The interactions surface and scheduled call monitoring.

Applicability

Across the claims in this article, the evidence covers Cisco Webex Contact Center, verified as of 2026-09-05. The deployment model is not covered by any claim in this article.

What remains uncertain

The specific membership of the Additional Supervisory permission list is not covered by any claim in this article. Which permission value allows deleting a resource is not covered by any claim in this article. In addition, which profile type is required for each of the 4 surfaces is not covered by any claim in this article.

WarmTransfer. (2026, September 5). What a Webex Contact Center user profile grants. WarmTransfer. https://warmtransfer.net/knowledge/wxcc-user-profiles

@misc{warmtransfer-wxcc-user-profiles,
  title  = {What a Webex Contact Center user profile grants},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/wxcc-user-profiles},
  note   = {Verified 2026-09-05}
}