Using a Cisco desk phone on Webex Calling

See also

Sources

1. 1
   Firmware release 12.0(7) for the Cisco IP Phone 7800 Series Multiplatform Phones, dated 22 January 2025, names one new feature, support for a custom device certificate on 802.1x, and lists no new or changed end-user call handling behaviour.

   Cisco IP Phone 7800 Series Multiplatform Phones Release Notes for Firmware Release 12.0(7) · New and Changed Features section · Checked 2026-09-21
2. 2
   The Cisco IP Phone 7841 has two programmable buttons on either side of the screen, four in total, and supports four lines.

   Cisco IP Phone 7800 Series Multiplatform Phones User Guide - Your Phone · Buttons and Hardware, per-model programmable button table, Cisco IP Phone 7841 row · Checked 2026-09-21
3. 3
   The Cisco IP Phone 7861 has 16 programmable buttons at the right edge of the phone and supports 16 lines.

   Cisco IP Phone 7800 Series Multiplatform Phones User Guide - Your Phone · Buttons and Hardware, per-model programmable button table, Cisco IP Phone 7861 row · Checked 2026-09-21
4. 4
   On a Cisco IP Phone 7800 or 8800 Series desk phone, voice messages are reached by pressing the Messages button, pressing Messages again, and then following the voice prompts of the voicemail system.

   Cisco IP Phone 7800 Series Multiplatform Phones User Guide - Voicemail · Voicemail chapter, Access Voicemail and Listen to Your Voice Messages · Checked 2026-09-21
5. 5
   An incoming call on a Cisco IP Phone 7800 Series Multiplatform phone is answered by pressing the flashing red line button.

   Cisco IP Phone 7800 Series Multiplatform Phones User Guide - Calls · Calls chapter, Answer a Call · Checked 2026-09-21
6. 6
   A Cisco IP Phone 7800 Series Multiplatform phone has Speakerphone, Mute and Headset keys, each of which toggles the feature and illuminates while that feature is active.

   Cisco IP Phone 7800 Series Multiplatform Phones User Guide - Your Phone · Buttons and Hardware, figure legend items for Speakerphone, Mute and Headset · Checked 2026-09-21
7. 7
   A Cisco IP Phone 7800 Series Multiplatform phone has three dedicated call control keys: Hold/Resume places an active call on hold and resumes the held call, Conference creates a conference call, and Transfer transfers a call.

   Cisco IP Phone 7800 Series Multiplatform Phones User Guide - Your Phone · Buttons and Hardware, figure legend items for Hold/Resume, Conference and Transfer · Checked 2026-09-21
8. 8
   On a Cisco IP Phone 7800 Series Multiplatform phone, a call arriving while another call is active announces itself with a single beep and a line button flashing red, and is answered by pressing that line button.

   Cisco IP Phone 7800 Series Multiplatform Phones User Guide - Calls · Calls chapter, Answer Call Waiting · Checked 2026-09-21
9. 9
   Call waiting is turned on or off per line on a Cisco IP Phone 7800 Series Multiplatform phone by selecting the line with the navigation cluster, pressing Applications, selecting User preferences then Call preferences then Call waiting, choosing On or Off, and pressing Set to save.

   Cisco IP Phone 7800 Series Multiplatform Phones User Guide - Settings · Settings chapter, Enable Call Waiting · Checked 2026-09-21
10. 10
    Cisco states that conference calls created from a Webex Calling desk or conference phone hold a maximum of six people including yourself.

    Make an audio or video conference call on your phone · introductory paragraph · Checked 2026-09-21
11. 11
    To add another person to an active call on a Cisco IP Phone 7800 Series Multiplatform phone, press Conference, enter the phone number of the party to add and press Call, then press Conference again.

    Cisco IP Phone 7800 Series Multiplatform Phones User Guide - Calls · Calls chapter, Add Another Person to a Call · Checked 2026-09-21
12. 12
    The user guide procedure Consult Before You Complete a Transfer on a Cisco IP Phone 7800 Series Multiplatform phone is: from a call that is not on hold press Transfer, talk to the other person when they answer, optionally press the line key to move between the held call and the transfer target, and press Transfer again to complete the transfer.

    Cisco IP Phone 7800 Series Multiplatform Phones User Guide - Calls · Calls chapter, Consult Before You Complete a Transfer · Checked 2026-09-21
13. 13
    A Cisco IP Phone 7800 Series Multiplatform phone has three feature keys above the keypad: Contacts opens personal and corporate directories, Applications opens call history, user preferences, phone settings and phone model information, and Messages autodials the voice messaging system.

    Cisco IP Phone 7800 Series Multiplatform Phones User Guide - Your Phone · Buttons and Hardware, figure legend items for Contacts, Applications and Messages · Checked 2026-09-21
14. 14
    In Cisco's Webex feature support table for Cisco IP Phones, Webex Directory Search, Webex Lifecycle Management and Webex Onboarding are marked as supported on all MPP series, 8800, 7800 and 6800.

    Webex features available on Cisco IP Phones · feature support table, Webex Directory Search, Webex Lifecycle Management and Webex Onboarding rows · Checked 2026-09-21
15. 15
    Do Not Disturb can be set for one specific line on a Cisco IP Phone 7800 Series Multiplatform phone by selecting the line with the navigation cluster, pressing Applications, selecting User preferences then Call preferences then Do not disturb, choosing On or Off, and pressing Set to save.

    Cisco IP Phone 7800 Series Multiplatform Phones User Guide - Settings · Settings chapter, Turn on Do Not Disturb for a Specific Line · Checked 2026-09-21
16. 16
    Do Not Disturb for a Webex Calling user can be turned on from User Hub under Settings then Calling then Call settings, as well as from the Do Not Disturb button on a desk phone.

    Silence incoming calls on your phone · procedure listing the User Hub, desk phone and conference phone methods · Checked 2026-09-21
17. 17
    Cisco states that the Do Not Disturb setting turns off audible alerting for all of a phone's lines, that the phone does not ring but you do get a visual alert, and that an unanswered call goes to voicemail instead.

    Silence incoming calls on your phone · opening description of the Do Not Disturb setting · Checked 2026-09-21
18. 18
    On a Cisco IP Phone 7800 Series Multiplatform phone, pressing DND turns Do Not Disturb on and pressing Clr DND turns it off, and while it is on the words Do not disturb are displayed in the top bar of the screen.

    Cisco IP Phone 7800 Series Multiplatform Phones User Guide - Calls · Calls chapter, Turn on Do Not Disturb · Checked 2026-09-21
19. 19
    For Webex Calling users, Do Not Disturb state synchronises in both directions between the Webex App and the desk phone: enabling it on the app sets it on the phone, and enabling it on the phone sets it in the app.

    Do not disturb sync between Webex App and desk phone · description of DND synchronisation behaviour · Checked 2026-09-21
20. 20
    The Webex Calling feature access code for Do Not Disturb activation is *78 and for deactivation is *79.

    Feature access codes for Webex Calling · feature access code table, Do Not Disturb Activation and Deactivation rows · Checked 2026-09-21
21. 21
    The Webex Calling feature access code for Call Forwarding Always activation is *72 and for deactivation is *73.

    Feature access codes for Webex Calling · feature access code table, Call Forwarding Always Activation and Deactivation rows · Checked 2026-09-21
22. 22
    The Webex Calling feature access code for Call Park is *68 and for Call Park Retrieve is *88.

    Feature access codes for Webex Calling · feature access code table, Call Park and Call Park Retrieve rows · Checked 2026-09-21
23. 23
    The Webex Calling feature access code for Last Number Redial is *66.

    Feature access codes for Webex Calling · feature access code table, Last Number Redial row · Checked 2026-09-21
24. 24
    The Webex Calling feature access code for Voicemail Retrieval is *86.

    Feature access codes for Webex Calling · feature access code table, Voicemail Retrieval row · Checked 2026-09-21
25. 25
    A user can identify the model of their Cisco desk phone on the device itself by pressing Applications, selecting Status then Product Information, and reading the model information at the top of the window.

    Make an audio or video conference call on your phone · note on identifying your phone model, preceding the conference procedures · Checked 2026-09-21
26. 26
    User Hub offers four call forwarding conditions for a Webex Calling user: forward all calls, forward when the line is busy, forward when calls are unanswered with a configurable number of rings, and forward if the network is disconnected.

    Forward your phone calls · Forward your phone calls, list of forwarding options · Checked 2026-09-21
27. 27
    The call forward services offered in the phone menu and by the Forward softkey on a Cisco IP Phone 7800 Series Multiplatform phone are Forward all, Forward busy and Forward no answer, and an active forward can be cleared with a Clr fwd or Clf fwd all softkey.

    Cisco IP Phone 7800 Series Multiplatform Phones User Guide - Calls · Calls chapter, Forward Calls and Forward Calls with Feature Activation Code Synchronization · Checked 2026-09-21
28. 28
    Call forwarding is set from a Cisco IP Phone 7800 Series Multiplatform phone by pressing Applications, selecting User preferences then Call preferences then Call forwarding, selecting a call forward service, enabling it with the Select button, assigning a target phone number, pressing Set to apply, and looking for the call forward icon to confirm.

    Cisco IP Phone 7800 Series Multiplatform Phones User Guide - Settings · Settings chapter, Forward Calls from Your Phone · Checked 2026-09-21
29. 29
    A Webex Calling user can select an option in User Hub to play a brief tone whenever a call is forwarded, and can send forwarded calls to voicemail where the number has voicemail service enabled.

    Forward your phone calls · Forward your phone calls, options following the destination number field · Checked 2026-09-21
30. 30
    A Webex Calling user sets call forwarding in User Hub by signing in, going to Settings then Calling then Call settings, turning on the Call forwarding toggle, choosing a forwarding condition, entering an internal or external destination number, and selecting Save.

    Forward your phone calls · Forward your phone calls procedure · Checked 2026-09-21
31. 31
    The handset light strip on a Cisco IP Phone 7800 Series Multiplatform phone flashes red for an incoming call and shows steady red for a new voice message.

    Cisco IP Phone 7800 Series Multiplatform Phones User Guide - Your Phone · Buttons and Hardware, figure legend item 1, Handset and Handset light strip · Checked 2026-09-21
32. 32
    An active call on a Cisco IP Phone 7800 Series Multiplatform phone is put on hold by pressing Hold, and stays on hold until it is resumed.

    Cisco IP Phone 7800 Series Multiplatform Phones User Guide - Calls · Calls chapter, Put a Call on Hold · Checked 2026-09-21
33. 33
    The newest published release notes for the Cisco IP Phone 7800 Series Multiplatform Phones on the access date are for firmware release 12.0(7)SR2, dated 26 June 2025.

    Cisco IP Phone 7800 Series Multiplatform Phones Release Notes for Firmware Release 12.0(7)SR2 · document title and release date line · Checked 2026-09-21
34. 34
    To place a call from a Cisco IP Phone 7800 Series Multiplatform phone using the handset, enter the number and then pick up the handset.

    Cisco IP Phone 7800 Series Multiplatform Phones User Guide - Calls · Calls chapter, Make a Call · Checked 2026-09-21
35. 35
    To place a call on a headset from a Cisco IP Phone 7800 Series Multiplatform phone, plug in the headset, enter the number using the keypad and then press Headset.

    Cisco IP Phone 7800 Series Multiplatform Phones User Guide - Calls · Calls chapter, Make a Call with a Headset · Checked 2026-09-21
36. 36
    To place a call on speakerphone from a Cisco IP Phone 7800 Series Multiplatform phone, enter the number using the keypad and then press Speakerphone.

    Cisco IP Phone 7800 Series Multiplatform Phones User Guide - Calls · Calls chapter, Make a Call with the Speakerphone · Checked 2026-09-21
37. 37
    Pressing Mute on a Cisco IP Phone 7800 Series Multiplatform phone mutes the call audio so the other person can't hear you, and pressing Mute again turns mute off.

    Cisco IP Phone 7800 Series Multiplatform Phones User Guide - Calls · Calls chapter, Mute Your Audio · Checked 2026-09-21
38. 38
    A Cisco IP Phone 7800 Series Multiplatform phone has a navigation cluster made of a navigation ring and a Select button, used to scroll through menus, highlight items and select the highlighted item.

    Cisco IP Phone 7800 Series Multiplatform Phones User Guide - Your Phone · Buttons and Hardware, figure legend item for Navigation cluster · Checked 2026-09-21
39. 39
    The Calls chapter of the Cisco IP Phone 7800 Series Multiplatform Phones User Guide names no Blind Xfer or Blind transfer softkey anywhere; it presents unattended transfer as the same Transfer key sequence completed without consulting.

    Cisco IP Phone 7800 Series Multiplatform Phones User Guide - Calls · Calls chapter, whole-chapter search for the strings Blind Xfer and Blind transfer · Checked 2026-09-21
40. 40
    Cisco states that you can park only one call at a call park number.

    Park calls on your phone · note on call park limits · Checked 2026-09-21
41. 41
    Cisco states that a parked call can be picked up from anywhere in your network.

    Park calls on your phone · introductory paragraph on call park · Checked 2026-09-21
42. 42
    To park a call from a Cisco MPP desk phone on Webex Calling, press Park, listen to the recorded message that asks for the number of the parked call, enter the number and press Pound.

    Park calls on your phone · Place a Call on Hold with Call Park procedure · Checked 2026-09-21
43. 43
    Cisco states that if a parked call remains parked too long you hear an alert, and if you do not answer it within a certain length of time it is routed to voicemail or another destination as set by your administrator.

    Park calls on your phone · note on parked call recall behaviour · Checked 2026-09-21
44. 44
    A Cisco IP Phone 7800 Series Multiplatform phone is rebooted from the phone itself by pressing Applications, selecting Device administration then Restart, and selecting OK to confirm.

    Cisco IP Phone 7800 Series Multiplatform Phones User Guide - Settings · Settings chapter, Reboot Your Phone · Checked 2026-09-21
45. 45
    A Cisco IP Phone 7800 Series Multiplatform phone stores the 180 most recent individual calls and call groups in its Recents list, and when the list is full new entries overwrite the oldest entries.

    Cisco IP Phone 7800 Series Multiplatform Phones User Guide - Recent Calls · Recent Calls chapter, Recent Calls List · Checked 2026-09-21
46. 46
    A single record is removed from the Recents list on a Cisco IP Phone 7800 Series Multiplatform phone by highlighting it and pressing Option then Delete entry then OK, and the whole list is cleared from All calls with Option then Delete all then OK.

    Cisco IP Phone 7800 Series Multiplatform Phones User Guide - Recent Calls · Recent Calls chapter, Delete a Call Record and Delete All Call Records · Checked 2026-09-21
47. 47
    The Recents list on a Cisco IP Phone 7800 Series Multiplatform desk phone is opened by pressing Applications, selecting a line, pressing Applications again and selecting Recents, or by pressing a Recents softkey on the home screen if one is configured, and it offers the lists All calls, Missed calls, Received calls, Placed calls and Display recents from.

    Cisco IP Phone 7800 Series Multiplatform Phones User Guide - Recent Calls · Recent Calls chapter, View Your Recent Calls · Checked 2026-09-21
48. 48
    A call is returned from the Recents list on a Cisco IP Phone 7800 Series Multiplatform phone by highlighting the call record and pressing the line button or the Call softkey, and the number can first be changed with Edit call.

    Cisco IP Phone 7800 Series Multiplatform Phones User Guide - Recent Calls · Recent Calls chapter, Return a Recent Call · Checked 2026-09-21
49. 49
    Redial on a Cisco IP Phone 7800 Series Multiplatform phone is used by optionally selecting a line, pressing Redial, selecting a record from the Placed calls list and pressing Call.

    Cisco IP Phone 7800 Series Multiplatform Phones User Guide - Calls · Calls chapter, Redial a Number · Checked 2026-09-21
50. 50
    For Webex Calling, workspace devices support Redial only when Local Call history is set for the workspace device, or by using the feature access code *66.

    Cisco IP Phone 7800 Series Multiplatform Phones User Guide - Calls · Calls chapter, Redial a Number, Webex Calling note · Checked 2026-09-21
51. 51
    A held call on a Cisco IP Phone 7800 Series Multiplatform phone is resumed by pressing Hold or Resume.

    Cisco IP Phone 7800 Series Multiplatform Phones User Guide - Calls · Calls chapter, Resume a Call on Hold · Checked 2026-09-21
52. 52
    The softkey buttons on a Cisco IP Phone 7800 Series Multiplatform phone sit below the screen and give access to the function displayed on the screen directly above each one, so their labels change with the state of the call.

    Cisco IP Phone 7800 Series Multiplatform Phones User Guide - Your Phone · Buttons and Hardware, figure legend item for Softkey buttons · Checked 2026-09-21
53. 53
    The task steps documented in the 7800 Series Multiplatform user guide for firmware up to 12.0(4) are expected to remain correct on 12.0(6) and 12.0(7), because those releases publish no new or changed end-user call handling features.inferred

    Cisco IP Phone 7800 Series Multiplatform Phones Release Notes for Firmware Release 12.0(7) · New and Changed Features section, read against the user guide's documented release ceiling · Checked 2026-09-21
54. 54
    To move between two calls on a Cisco IP Phone 7800 Series Multiplatform phone, press the line button of the held call and then Resume, which resumes that call and automatically places the other call on hold.

    Cisco IP Phone 7800 Series Multiplatform Phones User Guide - Calls · Calls chapter, Swap Between Active and Held Calls · Checked 2026-09-21
55. 55
    Cisco's Webex Calling help article for 6800, 7800 and 8800 Series phones states that when you transfer a call you can stay on the original call until the other person answers so you can talk privately before removing yourself, and that if you do not want to talk you transfer the call before the other person answers.

    Transfer a call from your phone (6800/7800/8800 Series) · opening paragraph and the two transfer procedures · Checked 2026-09-21
56. 56
    The user guide procedure Transfer a Call to Another Person on a Cisco IP Phone 7800 Series Multiplatform phone is: from a call that is not on hold press Transfer, then enter the other person's phone number and press Call, with waiting for the line to ring or the person to answer marked optional.

    Cisco IP Phone 7800 Series Multiplatform Phones User Guide - Calls · Calls chapter, Transfer a Call to Another Person · Checked 2026-09-21
57. 57
    In Cisco's Webex feature support table for Cisco IP Phones, Webex Directory and Webex Call History are marked as supported on the MPP 8800 Series only, so a 7841 or 7861 does not receive unified Webex call history.

    Webex features available on Cisco IP Phones · feature support table, Webex Directory and Webex Call History rows · Checked 2026-09-21
58. 58
    On a Cisco MPP desk phone on Webex Calling, a parked call can also be retrieved by pressing a line key that has busy lamp field with call pickup configured, or a call park line key on a key expansion module.

    Park calls on your phone · Retrieve a Call on Hold with Call Park procedure, optional steps 2 and 3 · Checked 2026-09-21
59. 59
    Cisco states that you can also enter Pound alone to retrieve the parked call, without entering the park number.

    Park calls on your phone · Retrieve a Call on Hold with Call Park, note following the numbered steps · Checked 2026-09-21
60. 60
    To retrieve a parked call from a Cisco MPP desk phone on Webex Calling, press Unpark and enter the number where the call is parked followed by Pound.

    Park calls on your phone · Retrieve a Call on Hold with Call Park procedure, steps 1 and 4 · Checked 2026-09-21
61. 61
    Cisco states that the Calling option in User Hub is available only for users with a Webex Calling license, and that not seeing the Calling option means the user does not have one.

    Set or reset your voicemail PIN · note preceding the procedure · Checked 2026-09-21
62. 62
    The user guide for Cisco IP Phone 7800 Series Multiplatform Phones carries an Updated date of 30 January 2024, covers Multiplatform firmware release 11.3(1) and later, and its New and Changed sections document changes up to firmware 12.0(4).

    Cisco IP Phone 7800 Series Multiplatform Phones User Guide · book landing page, Updated date and chapter list; New and Changed Information in the Your Phone chapter · Checked 2026-09-21
63. 63
    Cisco states that your administrator must set up your voicemail account and may also set up your phone to access the voicemail system.

    Cisco IP Phone 7800 Series Multiplatform Phones User Guide - Voicemail · Voicemail chapter, Your Voicemail Account · Checked 2026-09-21
64. 64
    A Cisco IP Phone 7800 Series Multiplatform phone signals new voice messages with a solid red handset light strip, a message count on the screen that adds a plus sign once there are more than 99 new messages, an exclamation mark for urgent messages, and a stutter tone from the handset, headset or speakerphone when a line with messages is used.

    Cisco IP Phone 7800 Series Multiplatform Phones User Guide - Voicemail · Voicemail chapter, Check for New Voice Messages · Checked 2026-09-21
65. 65
    Cisco states that because each voicemail system is different, the phone user guide does not document how to use the voicemail system itself.

    Cisco IP Phone 7800 Series Multiplatform Phones User Guide - Voicemail · Voicemail chapter, introductory note · Checked 2026-09-21
66. 66
    If the administrator has not configured voicemail access on the phone, a user can set it on a Cisco IP Phone 7800 Series Multiplatform phone by pressing Applications, selecting User preferences then Call preferences then Voice mail, entering a phone number to check voicemail, pressing Set to confirm and Back to exit.

    Cisco IP Phone 7800 Series Multiplatform Phones User Guide - Settings · Settings chapter, Set Up Voicemail · Checked 2026-09-21
67. 67
    A Webex Calling voicemail PIN must be 6 to 30 digits, must not repeat a pattern such as 121212 or 123123, must not contain the user's phone number or extension forwards or backwards, must not contain the same digit more than three times in a row, must not use more than three consecutive ascending or descending digits, must not be the previous PIN reversed and must not match any of the last ten PINs.

    Set or reset your voicemail PIN · Set or reset your voicemail PIN, PIN requirements list · Checked 2026-09-21
68. 68
    A Webex Calling user sets or resets their voicemail PIN in User Hub under Settings then Calling then Voicemail by selecting Reset voicemail PIN, entering the new PIN twice and submitting.

    Set or reset your voicemail PIN · Set or reset your voicemail PIN procedure · Checked 2026-09-21
69. 69
    A Webex Calling internal voicemail mailbox stores a total of 100 minutes of messages, and a user can instead have messages sent to a specified email address as a .tiff file.

    Configure your voicemail settings · Configure your voicemail settings, Message storage section · Checked 2026-09-21
70. 70
    Voicemail for a Webex Calling user is enabled by an administrator turning on the Voicemail toggle in that user's Calling settings in Control Hub.

    Configure and manage voicemail settings for a Webex Calling user · Configure voicemail settings for a user procedure, Voicemail toggle step · Checked 2026-09-21
71. 71
    A Webex Calling user configures voicemail behaviour in User Hub under Settings then Calling then Voicemail, where the voicemail toggle must be on before the other voicemail settings can be reached.

    Configure your voicemail settings · Configure your voicemail settings, Voicemail section · Checked 2026-09-21
72. 72
    The Volume key on a Cisco IP Phone 7800 Series Multiplatform phone adjusts the handset, headset and speakerphone volume while the phone is off hook, and adjusts the ringer volume while it is on hook.

    Cisco IP Phone 7800 Series Multiplatform Phones User Guide - Your Phone · Buttons and Hardware, figure legend item for Volume button · Checked 2026-09-21
73. 73
    Cisco states that Webex Unified Call History is not supported for workspaces, and that to enable call history on a workspace device an administrator must use the Device Settings feature and set the Call History parameter to Local Call History for the device.

    Webex features available on Cisco IP Phones · footnote to the Webex Unified Call History row · Checked 2026-09-21
74. 74
    Cisco 7800 and 8800 series phones must be converted from Enterprise firmware to Multiplatform firmware before they can register to Webex Calling.

    Transitioning from Unified CM to Webex Calling — Deployment Guide · Desk Phones · Checked 2026-09-04
75. 75
    Converting a Cisco IP Phone to Multiplatform firmware for Webex Calling has hardware version floors: the 7821 and 7861 require hardware version V03 or later and the 7841 requires V04 or later, and the device must run software version 11.3.1MES5 or later.

    Supported devices for Webex Calling · List of supported Cisco devices, IP Phones row · Checked 2026-09-16

Documents

Cite this page

WarmTransfer. (2026, September 21). Using a Cisco desk phone on Webex Calling. WarmTransfer. https://warmtransfer.net/guides/webex-calling-desk-phone-user-guide

@misc{warmtransfer-webex-calling-desk-phone-user-guide,
  title  = {Using a Cisco desk phone on Webex Calling},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/guides/webex-calling-desk-phone-user-guide},
  note   = {Verified 2026-09-21}
}