Supported devices for Webex Calling

Publisher

Cisco Systems, Inc. (help.webex.com)

URL

https://help.webex.com/en-us/article/qkwt4j/Supported-Devices-for-Webex-Calling

Published

2026-07-20

Updated

unknown

Accessed

2026-09-16

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Webex Calling lists the Algo 8301 and 8373 as supported pagers, alongside Algo speakers, strobes and door phones and devices from 2N, Grandstream, CyberData and Axis. in context
• Cisco describes ATAs on Webex Calling as connecting non-IP devices such as analog phones, fax machines and overhead paging systems so they act as Webex Calling devices. in context
• Webex Calling lists ATA191 Multiplatform, ATA192 Multiplatform, VG400 ATA, VG410 ATA and VG420 ATA as supported Cisco analog telephone adapters. in context
• On Webex Calling the AudioCodes MP-124E supports only 17 ports because of the platform's mandatory encryption requirements. in context
• Webex Calling does not support modems. in context
• Webex Calling lists Poly ATA 400 and ATA 402 and AudioCodes MP-124E, MP-1288, MP-202, MP-204, MP-504, MP-508, MP-516, MP-524 and MP-532 as supported third-party ATAs. in context
• The Webex Calling supported-devices article lists the Cisco 6800 series audio phones (6821, 6841, 6851, 6861, 6861 Wi-Fi, 6871), the Desk Phone 9800 series (9811, 9841, 9851, 9861, 9871) and the Wi-Fi phones Cisco 840, 860 and Wireless Phone 9821 as supported. in context
• The Webex Calling supported-devices article lists the Cisco 7811, 7821, 7841 and 7861 audio phones as supported, with minimum hardware versions for some: V03 or later for the 7821 and 7861, and V04 or later for the 7841. in context
• The Webex Calling supported-devices article lists the Cisco 8811, 8841, 8851 and 8861 audio phones and the 8845, 8865 and 8875 video phones as supported. in context
• The Cisco Wireless IP Phone 8821 does not appear in the Webex Calling supported-devices article; the Wi-Fi phones listed are the Cisco 840, 860 and Wireless Phone 9821. The 8821 should therefore not be assumed to have a Webex Calling path. inferred in context
• The Webex Calling supported-devices article lists the Cisco IP Conference Phones 7832 and 8832 as supported and marks the Cisco Unified IP Conference Phone 8831 as not supported. in context
• Under the Webex Calling device end-of-life policy, devices cannot be provisioned in Control Hub for Webex Calling or Wholesale from 12 months before their published End-of-Hardware date. in context
• Under the Webex Calling device end-of-life policy, devices stop functioning on Webex Calling or Wholesale at their published End-of-Hardware date. in context
• As of September 22, 2026, the Webex Calling supported-devices article's tables of devices that are end-of-life and devices approaching end-of-life list only Poly, SNOM, Yealink and AudioCodes devices; no Cisco-branded phone appears in either table. in context
• The Webex Calling supported-devices article requires Cisco multiplatform phones to run software version 11.3.1MES5 or later. in context
• No Cisco Unified IP Phone 7900 series model appears in the Webex Calling supported-devices article, so a 7900 series phone in a CUCM export should be treated as having no Webex Calling path and needing replacement. inferred in context
• Third-party devices on Webex Calling lack features available on Cisco devices, including video calling, unified call history, cloud directories, hot desking, visual voicemail and remote log collection. in context
• Supported Cisco analog adapters for Webex Calling are ATA191, ATA192, VG400, VG410 and VG420. in context
• Cisco stops allowing provisioning of a device model on Webex Calling 12 months before its published End-of-Hardware date, and devices stop working at End-of-Hardware. in context
• Two Cisco articles state different MPP firmware floors for different purposes (11.3.1MES5 for support, 11.3.1 SR2 for entering an activation code), so an answer about 'minimum firmware' should name which floor it means. inferred in context
• The supported-devices article says a Cisco multiplatform device must run software version 11.3.1MES5 or later to be supported on Webex Calling. in context
• Webex Calling is supported on Board, Desk and Room devices running RoomOS 10.x or newer. in context
• On the Webex Calling platform the AudioCodes MP-124E analog telephone adapter supports only 17 ports, which Cisco attributes to the platform's mandatory encryption requirements. in context
• Webex Calling supports the Cisco IP Conference Phone 7832 and 8832 and the Polycom SoundStation IP 5000 and 6000 as conference phones, and the Cisco Unified IP Conference Phone 8831 is not supported. in context
• The Webex Calling supported device catalogue spans 8 Cisco classes: IP phones in the 6800 7800 and 8800 series, the Desk Phone 9800 series, IP DECT 6800 series handsets and base stations, Wi-Fi phones, conference phones, analog telephone adapters, phone accessories including headsets and key expansion modules, and the Board Room and Desk series. in context
• The end of life announcement table for Cisco Managed devices publishes 11 rows with end of sale and end of life dates running from 31 March 2026 to 30 September 2027, and 1 of the 11, the Yealink W56P DECT base at 30 September 2023, carries a date almost 3 years before the article's own publication date of 20 July 2026. field report in context
• Converting a Cisco IP Phone to Multiplatform firmware for Webex Calling has hardware version floors: the 7821 and 7861 require hardware version V03 or later and the 7841 requires V04 or later, and the device must run software version 11.3.1MES5 or later. in context
• Cisco's end of life policy for Cisco Multiplatform Phones on Webex Calling has 2 dates: from 12 months before the published end-of-hardware date new and existing devices can no longer be provisioned in Control Hub for Webex Calling or Wholesale, and at the end-of-hardware date the devices stop functioning on those services. in context
• Cisco publishes a list of 25 Board Room and Desk series devices that support native SIP registration to the Webex Calling platform, and states that those devices also support the Webex Calling features defined in the Webex Calling Feature Support Matrix. in context
• Cisco lists 9 features that Yealink Poly and Snom devices do not support on Webex Calling: video calling, unified call history, cloud directories, Webex meeting support, hot desking and HD voice portal login, configure layout and device templates, visual voicemail, remote log collection, and time of day mode. in context
• Cisco states that modems are not supported in Webex Calling, while analog telephone adapters are supported to connect analog phones fax machines and overhead paging systems. in context
• Cisco names 3 per-model third-party exceptions: the Yealink T88V Pro supports video calling exclusively, the Yealink T4xS does not support the Call Park Extension feature, and Poly devices do not support device settings, software channels or call park extensions except on the Poly Trio C60. in context
• Cisco states that once a Webex Calling managed device reaches its end of life date it no longer receives configuration updates and no new provisioning changes are permitted, that a device removed from Control Hub after that date cannot be reprovisioned and must be replaced with a Cisco-supported device, and that Cisco is not liable for security breaches involving devices after their end of life date, in which case the partner must remove the affected devices from the Cisco network. in context
• Cisco Board Room and Desk series devices must run software version CE8.3.4 or later for RoomOS to be activated on Webex Calling, and Cisco states that Webex Calling is supported on devices running RoomOS 10.x or newer. in context
• The supported devices article states that for Yealink and Poly devices on Webex Calling there are no device settings through Control Hub and no configuration overrides. disputed in context
• For Yealink and Poly devices on Webex Calling, Cisco states that deployment is manual with no activation code and no EDOS support, that provisioning through Control Hub is individual with no bulk operation, and that the device configuration is locked with no third-party device management. in context
• Cisco states that using third-party devices on Webex Calling requires approval from the customer's Cisco account manager to enable them for provisioning in Control Hub, and that the purpose of third-party device support is to facilitate customer migrations. in context

Cite this source record

APA

WarmTransfer. (2026, July 20). Supported devices for Webex Calling. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-qkwt4j-supported-devices

BibTeX

@misc{warmtransfer-cisco-help-qkwt4j-supported-devices,
  title  = {Supported devices for Webex Calling},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-qkwt4j-supported-devices},
  note   = {Cisco Systems, Inc. (help.webex.com), accessed 2026-09-16}
}