Webex Calling supported devices and MPP firmware

See also

Sources

1. 1
   An estate standardised on Cisco 6800 series phones running Enterprise firmware faces hardware replacement rather than firmware conversion, so a migration business case built only on licence costs will understate the true cost.inferred

   Transitioning from Unified CM to Webex Calling — Deployment Guide · Prepare, Inventory existing devices and clients, Desk Phones, page 28 · Checked 2026-09-16
2. 2
   Cisco clients that support Unified Call History show an icon for the caller identity disposition in the call history record, and Cisco states that the Webex App displays the attestation text and the icon while Multiplatform phones display only the icon.

   Secure Calling and Spam mitigation · Verstat value and attestation, paragraph following the mapping table · Checked 2026-09-16
3. 3
   Cisco states that spam detection is supported on the Webex App desktop and mobile at version 42.5 or higher and on 6800, 7800, 8800 and 9800 Multiplatform phones at firmware version 11.3.7 or higher.

   Secure Calling and Spam mitigation · Supported devices section · Checked 2026-09-16
4. 4
   Cisco states that Webex Calling supports video calls between video capable Cisco phones including the 8845 8865 and 8875, Webex Devices, and the Webex App on desktop and mobile when configured with Webex Calling for users.

   Cisco Preferred Architecture for Webex Calling — Design Overview · Introduction, Video Support · Checked 2026-09-16
5. 5
   Cisco 6800 series IP phones cannot be upgraded from Enterprise firmware to Multiplatform firmware, so a 6800 running Enterprise firmware on Unified CM must be replaced rather than converted.

   Transitioning from Unified CM to Webex Calling — Deployment Guide · Inventory existing devices and clients, Desk Phones · Checked 2026-09-04
6. 6
   Cisco 7800 and 8800 series phones must be converted from Enterprise firmware to Multiplatform firmware before they can register to Webex Calling.

   Transitioning from Unified CM to Webex Calling — Deployment Guide · Desk Phones · Checked 2026-09-04
7. 7
   Older 8800 series units with hardware version VID 14 or earlier will register with Webex Calling but may show performance issues arising from hardware limitations.

   Transitioning from Unified CM to Webex Calling — Deployment Guide · Note, Desk Phones · Checked 2026-09-04
8. 8
   The 8845, 8865 and 8865NR have reached end of sale and Cisco does not recommend migrating them to Webex Calling.

   Transitioning from Unified CM to Webex Calling — Deployment Guide · Note, Desk Phones · Checked 2026-09-04
9. 9
   The Cisco 9800 series runs PhoneOS, which supports registration to both Unified CM and Webex Calling, so 9800 phones transition without a firmware conversion.

   Transitioning from Unified CM to Webex Calling — Deployment Guide · Desk Phones · Checked 2026-09-04
10. 10
    The same guide separately lists the 8845, 8865 and 8875 as personal video phones that are supported with Webex Calling.

    Transitioning from Unified CM to Webex Calling — Deployment Guide · Note, Video Endpoints · Checked 2026-09-04
11. 11
    The 8845 and 8865 personal video phones are end-of-sale and not recommended for migration, even though they remain supported with Webex Calling.

    Transitioning from Unified CM to Webex Calling — Deployment Guide · Note, Video Endpoints · Checked 2026-09-04
12. 12
    Only the Cisco 6800, 7800, 8800 and 9800 desk phone series are supported with Webex Calling, which is a subset of the phones supported on Unified CM.

    Transitioning from Unified CM to Webex Calling — Deployment Guide · Inventory existing devices and clients, Desk Phones · Checked 2026-09-04
13. 13
    Migration licences are required for the Enterprise to Multiplatform conversion and are generated through a Cisco web portal; alternatively the firmware and licences can be hosted on Unified CM itself.

    Cisco Cloud Upgrader (Enterprise to MPP firmware migration for Webex Calling) · Migration licenses · Checked 2026-09-04
14. 14
    Migration licences are required for the Enterprise to Multiplatform conversion and are generated through a Cisco web portal; alternatively the firmware and licences can be hosted on Unified CM itself.

    Cisco Cloud Upgrader (Enterprise to MPP firmware migration for Webex Calling) · Migration licenses · Checked 2026-09-04
15. 15
    The Cisco Cloud Upgrader converts phones running Enterprise firmware on Unified CM or HCS to Multiplatform firmware and applies the licences that enable the calling service after conversion.

    Cisco Cloud Upgrader (Enterprise to MPP firmware migration for Webex Calling) · Step 1, Hardware and Licenses · Checked 2026-09-04
16. 16
    The Cisco Cloud Upgrader converts phones running Enterprise firmware on Unified CM or HCS to Multiplatform firmware and applies the licences that enable the calling service after conversion.

    Cisco Cloud Upgrader (Enterprise to MPP firmware migration for Webex Calling) · Step 1, Hardware and Licenses · Checked 2026-09-04
17. 17
    Control Hub includes a device eligibility tool named Migrate Your Phone to Webex Calling, and selecting the Generate device license only option performs an eligibility check without adding the devices.

    Transitioning from Unified CM to Webex Calling — Deployment Guide · Verify device eligibility, Figure 10 · Checked 2026-09-04
18. 18
    Phones returning Unknown from the eligibility check are resolved either by reading the product ID and version ID from the physical phone label, or by running a third-party IP Phone Readiness Tool against Unified CM.

    Transitioning from Unified CM to Webex Calling — Deployment Guide · Verify device eligibility · Checked 2026-09-04
19. 19
    Feature entries dated within a month of the research date included called-number based call screening with Mutare on 3 September 2026, Cisco Wireless Phone 9821 support and streamlined certificate management for Local Gateways on 31 August 2026, and enhanced recording notification controls and a new Connections tab in Control Hub on 5 August 2026.

    What's new in Webex Calling · Dated entry list · Checked 2026-09-04
20. 20
    On the Webex Calling platform the AudioCodes MP-124E analog telephone adapter supports only 17 ports, which Cisco attributes to the platform's mandatory encryption requirements.

    Supported devices for Webex Calling · List of supported third-party devices, AudioCodes ATA devices · Checked 2026-09-16
21. 21
    Webex Calling supports the Cisco IP Conference Phone 7832 and 8832 and the Polycom SoundStation IP 5000 and 6000 as conference phones, and the Cisco Unified IP Conference Phone 8831 is not supported.

    Supported devices for Webex Calling · List of supported Cisco devices, Conference Phones row · Checked 2026-09-16
22. 22
    The Webex Calling supported device catalogue spans 8 Cisco classes: IP phones in the 6800 7800 and 8800 series, the Desk Phone 9800 series, IP DECT 6800 series handsets and base stations, Wi-Fi phones, conference phones, analog telephone adapters, phone accessories including headsets and key expansion modules, and the Board Room and Desk series.

    Supported devices for Webex Calling · List of supported Cisco devices, Type column · Checked 2026-09-16
23. 23
    The end of life announcement table for Cisco Managed devices publishes 11 rows with end of sale and end of life dates running from 31 March 2026 to 30 September 2027, and 1 of the 11, the Yealink W56P DECT base at 30 September 2023, carries a date almost 3 years before the article's own publication date of 20 July 2026.field report

    Supported devices for Webex Calling · End of Life announcement for Cisco Managed Devices, table read as cells · Checked 2026-09-16
24. 24
    Converting a Cisco IP Phone to Multiplatform firmware for Webex Calling has hardware version floors: the 7821 and 7861 require hardware version V03 or later and the 7841 requires V04 or later, and the device must run software version 11.3.1MES5 or later.

    Supported devices for Webex Calling · List of supported Cisco devices, IP Phones row · Checked 2026-09-16
25. 25
    Cisco's end of life policy for Cisco Multiplatform Phones on Webex Calling has 2 dates: from 12 months before the published end-of-hardware date new and existing devices can no longer be provisioned in Control Hub for Webex Calling or Wholesale, and at the end-of-hardware date the devices stop functioning on those services.

    Supported devices for Webex Calling · End of Life policy for Webex Calling devices · Checked 2026-09-16
26. 26
    Cisco publishes a list of 25 Board Room and Desk series devices that support native SIP registration to the Webex Calling platform, and states that those devices also support the Webex Calling features defined in the Webex Calling Feature Support Matrix.

    Supported devices for Webex Calling · Cisco Board, Room, and Desk Series Devices, Devices that support native SIP registration list · Checked 2026-09-16
27. 27
    Cisco lists 9 features that Yealink Poly and Snom devices do not support on Webex Calling: video calling, unified call history, cloud directories, Webex meeting support, hot desking and HD voice portal login, configure layout and device templates, visual voicemail, remote log collection, and time of day mode.

    Supported devices for Webex Calling · Limitations, first list · Checked 2026-09-16
28. 28
    Cisco states that modems are not supported in Webex Calling, while analog telephone adapters are supported to connect analog phones fax machines and overhead paging systems.

    Supported devices for Webex Calling · List of supported third-party devices, sentence following the AudioCodes and SNOM lists; and the ATA row of the Cisco device table · Checked 2026-09-16
29. 29
    Cisco names 3 per-model third-party exceptions: the Yealink T88V Pro supports video calling exclusively, the Yealink T4xS does not support the Call Park Extension feature, and Poly devices do not support device settings, software channels or call park extensions except on the Poly Trio C60.

    Supported devices for Webex Calling · Limitations, paragraphs following the first list · Checked 2026-09-16
30. 30
    Cisco states that once a Webex Calling managed device reaches its end of life date it no longer receives configuration updates and no new provisioning changes are permitted, that a device removed from Control Hub after that date cannot be reprovisioned and must be replaced with a Cisco-supported device, and that Cisco is not liable for security breaches involving devices after their end of life date, in which case the partner must remove the affected devices from the Cisco network.

    Supported devices for Webex Calling · End of Life announcement for Cisco Managed Devices, Security Responsibility Configuration Updates and Device Replacement paragraphs · Checked 2026-09-16
31. 31
    Cisco Board Room and Desk series devices must run software version CE8.3.4 or later for RoomOS to be activated on Webex Calling, and Cisco states that Webex Calling is supported on devices running RoomOS 10.x or newer.

    Supported devices for Webex Calling · Cisco Board, Room, and Desk Series Devices, closing paragraph · Checked 2026-09-16
32. 32
    The supported devices article states that for Yealink and Poly devices on Webex Calling there are no device settings through Control Hub and no configuration overrides.disputed

    Supported devices for Webex Calling · List of supported third-party devices, capability list, fourth bullet · Checked 2026-09-16
33. 33
    The Cisco managed third-party device support article lists managing device settings in Control Hub as a device capability and publishes 3 tables of supported settings and accepted values, 142 for Poly, 49 for Yealink and 16 for Yealink DECT.disputed

    Cisco managed third-party device support on Webex Calling · Supported device settings, Poly Yealink and Yealink DECT tables, counted as table rows · Checked 2026-09-16
34. 34
    For Yealink and Poly devices on Webex Calling, Cisco states that deployment is manual with no activation code and no EDOS support, that provisioning through Control Hub is individual with no bulk operation, and that the device configuration is locked with no third-party device management.

    Supported devices for Webex Calling · List of supported third-party devices, capability list · Checked 2026-09-16
35. 35
    Webex Calling captures and processes the media quality metrics sent by supported third-party devices and displays them in the media quality dashboard and in the hop-by-hop view in Control Hub, and third-party devices appear in the Devices tab with their statuses.

    Cisco managed third-party device support on Webex Calling · Device information and analytics · Checked 2026-09-16
36. 36
    Cisco states that using third-party devices on Webex Calling requires approval from the customer's Cisco account manager to enable them for provisioning in Control Hub, and that the purpose of third-party device support is to facilitate customer migrations.

    Supported devices for Webex Calling · List of supported third-party devices, opening paragraph · Checked 2026-09-16
37. 37
    Cisco supports third-party devices on Webex Calling through the normal TAC ticketing process for basic SIP troubleshooting including SIP registration verification and basic calling capabilities, and states that there is no remote log collection or customer syslog capability, no third-party feature support, and no third-party return material authorisation or warranty support.

    Cisco managed third-party device support on Webex Calling · Technical Support · Checked 2026-09-16
38. 38
    Cisco states that Dedicated Instance supports the same voice and video endpoints as the associated Unified Communications Manager release, that it also supports older Cisco endpoints and existing integrations, and that it can be trunked to third-party private branch exchanges.

    Introduction to Dedicated Instance · Overview, and Simple migration path Extended ROI and No Disruptions paragraphs · Checked 2026-09-16
39. 39
    The Webex Calling device count entitlement is 5 for a Professional Workspace license, 1 device or soft client for a Standard license and 1 for a Workspace license, and the Professional User row is marked not applicable.

    Features available by license type for Webex Calling · feature table, Device Count Entitlement row, read as cells · Checked 2026-09-16
40. 40
    The Webex Calling media source port ranges differ by device class: devices use 19560 to 19661, Room Series devices use 52050 to 52099 for audio and 52200 to 52299 for video, VG400 analog telephone adapters use 19560 to 19849, and the Webex App uses 8500 to 8599 for audio and 8600 to 8699 for video.

    Port Reference Information for Webex Calling · IP Subnets for Webex Calling Services, device rows read as cells · Checked 2026-09-16
41. 41
    Webex Calling media optimization is supported across desk phones excluding DECT and analog telephone adapter devices, the Webex App, and the Local Gateway solution, and is enabled by default on desk phones and the Webex App without configuration.

    Webex Calling media optimization with Interactive Connectivity Establishment (ICE) · Prerequisites and limitations, first 3 paragraphs · Checked 2026-09-16
42. 42
    The Webex Calling port reference revision history records that on 7 September 2026 the phone's source port range was expanded from 5060 to 5080 into 5060 to 5280 to accommodate an updated Cisco feature enabling support for up to 130 lines.

    Port Reference Information for Webex Calling · Document revision history, 7 September 2026 entry · Checked 2026-09-16
43. 43
    Site survivability requires minimum endpoint software of 12.0(1) on Cisco MPP phones and on the 7832 and 8832 conference phones, Phone OS 3.2 or later on the 8875, PhoneOS 3.2(1) on the Desk Phone 9800 series, Webex App 43.2, 17.16.1a on the VG400 VG410 and VG420 adapters and 11.3(1) on the ATA 191 and 192.

    Site survivability for Webex Calling · Supported endpoint models, Table 2, Minimum Version column · Checked 2026-09-16
44. 44
    Third party devices are not supported with the Survivability Gateway, and the supported endpoint table names Cisco MPP phones, the Cisco Desk Phone 9800 series, the 7832 and 8832 conference phones, the Webex App on Windows and Mac, and the VG400 VG410 VG420 and ATA 191 and 192 analog endpoints.

    Site survivability for Webex Calling · Supported endpoint models, Table 2 and the note beneath it · Checked 2026-09-16

Documents

Cite this page

WarmTransfer. (2026, September 16). Webex Calling supported devices and MPP firmware. WarmTransfer. https://warmtransfer.net/knowledge/webex-calling-device-support

@misc{warmtransfer-webex-calling-device-support,
  title  = {Webex Calling supported devices and MPP firmware},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/webex-calling-device-support},
  note   = {Verified 2026-09-16}
}