To move between two calls on a Cisco IP Phone 7800 Series Multiplatform phone, press the line button of the held call and then Resume, which resumes that call and automatically places the other call on hold.

Checked 2026-09-21

Press the line button for the held call, then press Resume to resume that call and place the other call on hold automatically.
Vendor
Cisco
Product
Cisco IP Phone 7800 Series with Multiplatform Firmware
Subsystem
hold-resume
Deployment
multi-tenant
Region
not restricted
Release range
MPP firmware 11.3(1) through 12.0(4)
Checked
2026-09-21

Sources

Cite this note

APA

WarmTransfer. (2026, September 21). Using a Cisco desk phone on Webex Calling: source note webex-calling-desk-phone-user-guide-swap-two-calls. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-calling-desk-phone-user-guide-swap-two-calls

BibTeX

@misc{warmtransfer-claim-webex-calling-desk-phone-user-guide-swap-two-calls,
  title  = {Using a Cisco desk phone on Webex Calling: source note webex-calling-desk-phone-user-guide-swap-two-calls},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/webex-calling-desk-phone-user-guide-swap-two-calls},
  note   = {Source note webex-calling-desk-phone-user-guide-swap-two-calls, checked 2026-09-21}
}

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