Configure your voicemail settings

Publisher

Cisco Systems

URL

https://help.webex.com/en-us/article/fdkhld/Configure-your-voicemail-settings

Published

2026-05-28

Updated

unknown

Accessed

2026-09-21

HTTP status

200

License

Cisco help content, all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• A Webex Calling internal voicemail mailbox stores a total of 100 minutes of messages, and a user can instead have messages sent to a specified email address as a .tiff file. in context
• A Webex Calling user configures voicemail behaviour in User Hub under Settings then Calling then Voicemail, where the voicemail toggle must be on before the other voicemail settings can be reached. in context
• The administrator's voicemail forwarding setting controls whether a user may forward messages, use an external mailbox or email copies, so any of these options may be missing for a given user. in context
• A user can turn on Email a copy of the voicemail message to receive each voicemail at an address they enter, where the administrator's settings allow it. in context
• A custom greeting can be recorded in User Hub or uploaded as a WAV file in 8 kHz 8-bit mono CCITT mu-law format of at most 960 KB, about 90 seconds. in context
• With Use internal mailbox selected, messages are kept for access by phone or User Hub and the user may turn on the message waiting indicator on desk phones. in context
• Voicemail notifications can go by email, text message or both; email notification is on by default and text notification is limited to US and Canada phone numbers. in context
• If the administrator sets no passcode policy the user's voicemail passcode never expires, and where a policy exists it may set 1 to 7 days between changes and expiry after 15 to 180 days. in context
• Choosing send all calls to voicemail makes the busy and no-answer options unavailable, while busy and no-answer can be used together. in context
• User Hub offers three ways to send calls to voicemail: send all calls, send calls when the line is busy, and send calls when no one answers after a ring count picked from a list, each busy and no-answer case using a default or a custom greeting. in context
• The user article's transcription section says a user receives transcriptions only when the administrator has enabled transcription for their location, Use internal mailbox is selected and Email a copy of the voicemail message is on, and the transcript then arrives in the email body with a .wav attachment and also shows in Webex App. in context
• The User Hub voicemail article lists English, French, German, Italian, Japanese and Spanish as the supported transcription languages. in context
• A user can turn on Transfer on 0 to another phone number so a caller who presses 0 during the greeting is transferred to that number, and Cisco advises saying so in the greeting. in context
• A Webex Calling user reaches their own voicemail settings by signing in to User Hub and selecting Settings then Calling then Voicemail. in context
• The user turns voicemail on with a toggle in the Voicemail section of User Hub, and the option only appears if the administrator has already enabled voicemail for them. in context

Cite this source record

APA

WarmTransfer. (2026, May 28). Configure your voicemail settings. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-fdkhld-configure-your-voicemail-settings

BibTeX

@misc{warmtransfer-cisco-help-fdkhld-configure-your-voicemail-settings,
  title  = {Configure your voicemail settings},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-fdkhld-configure-your-voicemail-settings},
  note   = {Cisco Systems, accessed 2026-09-21}
}