In Cisco's Webex feature support table for Cisco IP Phones, Webex Directory and Webex Call History are marked as supported on the MPP 8800 Series only, so a 7841 or 7861 does not receive unified Webex call history.

Checked 2026-09-21

MPP 8800 Series only
Vendor
Cisco
Product
Webex Calling
Subsystem
call-history
Deployment
multi-tenant
Region
not restricted
Release range
current as of 2026-09-21
Checked
2026-09-21

Sources

Cite this note

APA

WarmTransfer. (2026, September 21). Using a Cisco desk phone on Webex Calling: source note webex-calling-desk-phone-user-guide-unified-history-8800-only. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-calling-desk-phone-user-guide-unified-history-8800-only

BibTeX

@misc{warmtransfer-claim-webex-calling-desk-phone-user-guide-unified-history-8800-only,
  title  = {Using a Cisco desk phone on Webex Calling: source note webex-calling-desk-phone-user-guide-unified-history-8800-only},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/webex-calling-desk-phone-user-guide-unified-history-8800-only},
  note   = {Source note webex-calling-desk-phone-user-guide-unified-history-8800-only, checked 2026-09-21}
}

Read in context