Contact Control Panel (CCP) Issues

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/common-ccp-issues.html

Published

unknown

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

AWS documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• The CCP shows an Invalid number error when a dialled number is not in E.164 format or the destination country is not allowed for outbound calling on the instance. in context
• The CCP shows Invalid outbound configuration when outbound calling is not enabled on the instance or the queue has no outbound caller ID; agents also need the CCP - Make outbound calls permission. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Contact Control Panel (CCP) Issues. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-common-ccp-issues

BibTeX

@misc{warmtransfer-aws-connect-common-ccp-issues,
  title  = {Contact Control Panel (CCP) Issues},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-common-ccp-issues},
  note   = {Amazon Web Services, accessed 2026-09-25}
}