Source note · Troubleshooting Amazon Connect softphone and CCP audio
When the agent can hear the customer but the customer cannot hear the agent, AWS says the cause might be another application taking exclusive control of the agent's microphone or speaker.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- Agent workstation
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Contact Control Panel (CCP) Issues — Amazon Web Services · tier 2 current vendor documentation · Section 'One-way audio from customers'
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Amazon Connect softphone and CCP audio: source note amazon-connect-ccp-audio-troubleshooting-one-way-exclusive. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-ccp-audio-troubleshooting-one-way-exclusive
BibTeX
@misc{warmtransfer-claim-amazon-connect-ccp-audio-troubleshooting-one-way-exclusive,
title = {Troubleshooting Amazon Connect softphone and CCP audio: source note amazon-connect-ccp-audio-troubleshooting-one-way-exclusive},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-ccp-audio-troubleshooting-one-way-exclusive},
note = {Source note amazon-connect-ccp-audio-troubleshooting-one-way-exclusive, checked 2026-10-02}
}