When the Amazon Connect CCP cannot access the agent's microphone it shows a red banner titled 'Microphone is not accessible', and AWS says this condition can cause missed calls.
Checked 2026-09-30
Enable access to the microphone and refresh the page
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- Contact Control Panel microphone access
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Contact Control Panel (CCP) Issues — Amazon Web Services · tier 2 current vendor documentation · Error message list, 'Microphone is not accessible'; section 'CCP browser microphone access'
Cite this note
APA
WarmTransfer. (2026, September 30). Troubleshooting browser softphone audio in cloud contact centers: source note browser-softphone-audio-troubleshooting-aws-mic-banner. WarmTransfer. https://warmtransfer.net/knowledge/claims/browser-softphone-audio-troubleshooting-aws-mic-banner
BibTeX
@misc{warmtransfer-claim-browser-softphone-audio-troubleshooting-aws-mic-banner,
title = {Troubleshooting browser softphone audio in cloud contact centers: source note browser-softphone-audio-troubleshooting-aws-mic-banner},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/browser-softphone-audio-troubleshooting-aws-mic-banner},
note = {Source note browser-softphone-audio-troubleshooting-aws-mic-banner, checked 2026-09-30}
}