AWS states that the CCP can connect to the agent's microphone only when permission has been granted for the current session, and that the permission is stored in the browser's memory.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- Contact Control Panel microphone access
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Contact Control Panel (CCP) Issues — Amazon Web Services · tier 2 current vendor documentation · Section 'CCP browser microphone access', first bullet
Cite this note
APA
WarmTransfer. (2026, September 30). Troubleshooting browser softphone audio in cloud contact centers: source note browser-softphone-audio-troubleshooting-aws-mic-session. WarmTransfer. https://warmtransfer.net/knowledge/claims/browser-softphone-audio-troubleshooting-aws-mic-session
BibTeX
@misc{warmtransfer-claim-browser-softphone-audio-troubleshooting-aws-mic-session,
title = {Troubleshooting browser softphone audio in cloud contact centers: source note browser-softphone-audio-troubleshooting-aws-mic-session},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/browser-softphone-audio-troubleshooting-aws-mic-session},
note = {Source note browser-softphone-audio-troubleshooting-aws-mic-session, checked 2026-09-30}
}