Source note · Troubleshooting Amazon Connect softphone and CCP audio
The documented fix for Windows 11 first-call dead air is to change the startup type from Manual to Automatic for qWAVE, ndisuio.sys, dmwAppushSvc, SstpSvc and RasMan, which requires administrative privileges.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- Agent workstation
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- Windows 11 workstations; current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Contact Control Panel (CCP) Issues — Amazon Web Services · tier 2 current vendor documentation · Section 'CCP audio issues on first call after system reboot when using Windows 11', Resolution
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Amazon Connect softphone and CCP audio: source note amazon-connect-ccp-audio-troubleshooting-win11-services-fix. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-ccp-audio-troubleshooting-win11-services-fix
BibTeX
@misc{warmtransfer-claim-amazon-connect-ccp-audio-troubleshooting-win11-services-fix,
title = {Troubleshooting Amazon Connect softphone and CCP audio: source note amazon-connect-ccp-audio-troubleshooting-win11-services-fix},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-ccp-audio-troubleshooting-win11-services-fix},
note = {Source note amazon-connect-ccp-audio-troubleshooting-win11-services-fix, checked 2026-10-02}
}