Source note · Connecting Unified CM to Amazon Connect
The CCP shows Invalid outbound configuration when outbound calling is not enabled on the instance or the queue has no outbound caller ID; agents also need the CCP - Make outbound calls permission.
Checked 2026-09-25
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- Contact Control Panel
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Contact Control Panel (CCP) Issues — Amazon Web Services · tier 2 current vendor documentation · CCP outbound configuration issues > How to fix
Cite this note
APA
WarmTransfer. (2026, September 25). Connecting Unified CM to Amazon Connect: source note cucm-with-amazon-connect-ccp-invalid-outbound. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-with-amazon-connect-ccp-invalid-outbound
BibTeX
@misc{warmtransfer-claim-cucm-with-amazon-connect-ccp-invalid-outbound,
title = {Connecting Unified CM to Amazon Connect: source note cucm-with-amazon-connect-ccp-invalid-outbound},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cucm-with-amazon-connect-ccp-invalid-outbound},
note = {Source note cucm-with-amazon-connect-ccp-invalid-outbound, checked 2026-09-25}
}