Source note · Troubleshooting Amazon Connect softphone and CCP audio
The CCP red banner 'Microphone is not accessible' means the CCP cannot access the agent's microphone, and this condition can cause missed calls.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- Contact Control Panel softphone
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Contact Control Panel (CCP) Issues — Amazon Web Services · tier 2 current vendor documentation · Introductory error list, entry 'Microphone is not accessible'; section 'CCP browser microphone access'
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Amazon Connect softphone and CCP audio: source note amazon-connect-ccp-audio-troubleshooting-mic-error-banner. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-ccp-audio-troubleshooting-mic-error-banner
BibTeX
@misc{warmtransfer-claim-amazon-connect-ccp-audio-troubleshooting-mic-error-banner,
title = {Troubleshooting Amazon Connect softphone and CCP audio: source note amazon-connect-ccp-audio-troubleshooting-mic-error-banner},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-ccp-audio-troubleshooting-mic-error-banner},
note = {Source note amazon-connect-ccp-audio-troubleshooting-mic-error-banner, checked 2026-10-02}
}