AWS states that Firefox requires the CCP tab to be in focus for microphone and audio to pass, and that missed calls can occur when the CCP tab is not in focus.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- Contact Control Panel microphone access
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Contact Control Panel (CCP) Issues — Amazon Web Services · tier 2 current vendor documentation · Section 'CCP browser microphone access', second bullet and 'How to fix'
Cite this note
APA
WarmTransfer. (2026, September 30). Troubleshooting browser softphone audio in cloud contact centers: source note browser-softphone-audio-troubleshooting-aws-firefox-focus. WarmTransfer. https://warmtransfer.net/knowledge/claims/browser-softphone-audio-troubleshooting-aws-firefox-focus
BibTeX
@misc{warmtransfer-claim-browser-softphone-audio-troubleshooting-aws-firefox-focus,
title = {Troubleshooting browser softphone audio in cloud contact centers: source note browser-softphone-audio-troubleshooting-aws-firefox-focus},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/browser-softphone-audio-troubleshooting-aws-firefox-focus},
note = {Source note browser-softphone-audio-troubleshooting-aws-firefox-focus, checked 2026-09-30}
}