Source note · Troubleshooting Amazon Connect softphone and CCP audio
In Firefox the CCP gets microphone access only while the CCP or agent workspace tab is in focus, so agents must focus that tab when accepting a voice contact or the call can be missed.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- Contact Control Panel softphone
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Contact Control Panel (CCP) Issues — Amazon Web Services · tier 2 current vendor documentation · Section 'CCP browser microphone access', second bullet and 'How to fix'
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Amazon Connect softphone and CCP audio: source note amazon-connect-ccp-audio-troubleshooting-firefox-tab-focus. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-ccp-audio-troubleshooting-firefox-tab-focus
BibTeX
@misc{warmtransfer-claim-amazon-connect-ccp-audio-troubleshooting-firefox-tab-focus,
title = {Troubleshooting Amazon Connect softphone and CCP audio: source note amazon-connect-ccp-audio-troubleshooting-firefox-tab-focus},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-ccp-audio-troubleshooting-firefox-tab-focus},
note = {Source note amazon-connect-ccp-audio-troubleshooting-firefox-tab-focus, checked 2026-10-02}
}