AWS documents complete audio failure on the first call after a Windows 11 reboot in Chrome and Edge, attributes it to the network interface card restarting, and gives as the resolution changing the startup type of qWAVE, ndisuio.sys, dmwAppushSvc, SstpSvc and RasMan from Manual to Automatic.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- agent workstation (Windows 11)
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30; Windows 11 with Chrome or Edge
- Checked
- 2026-09-30
Sources
- Contact Control Panel (CCP) Issues — Amazon Web Services · tier 2 current vendor documentation · Section 'CCP audio issues on first call after system reboot when using Windows 11'
Cite this note
APA
WarmTransfer. (2026, September 30). Troubleshooting browser softphone audio in cloud contact centers: source note browser-softphone-audio-troubleshooting-aws-win11-reboot. WarmTransfer. https://warmtransfer.net/knowledge/claims/browser-softphone-audio-troubleshooting-aws-win11-reboot
BibTeX
@misc{warmtransfer-claim-browser-softphone-audio-troubleshooting-aws-win11-reboot,
title = {Troubleshooting browser softphone audio in cloud contact centers: source note browser-softphone-audio-troubleshooting-aws-win11-reboot},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/browser-softphone-audio-troubleshooting-aws-win11-reboot},
note = {Source note browser-softphone-audio-troubleshooting-aws-win11-reboot, checked 2026-09-30}
}