The CCP shows an Invalid number error when a dialled number is not in E.164 format or the destination country is not allowed for outbound calling on the instance.

Checked 2026-09-25

Vendor
Amazon Web Services
Product
Amazon Connect
Subsystem
Contact Control Panel
Deployment
multi-tenant
Region
not restricted
Release range
current as of 2026-09-25
Checked
2026-09-25

Sources

Cite this note

APA

WarmTransfer. (2026, September 25). Connecting Unified CM to Amazon Connect: source note cucm-with-amazon-connect-ccp-invalid-number. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-with-amazon-connect-ccp-invalid-number

BibTeX

@misc{warmtransfer-claim-cucm-with-amazon-connect-ccp-invalid-number,
  title  = {Connecting Unified CM to Amazon Connect: source note cucm-with-amazon-connect-ccp-invalid-number},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/cucm-with-amazon-connect-ccp-invalid-number},
  note   = {Source note cucm-with-amazon-connect-ccp-invalid-number, checked 2026-09-25}
}

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