Source note · Troubleshooting Amazon Connect softphone and CCP audio
AWS attributes the Windows 11 first-call dead air to the network interface card restarting when Chrome or Edge requests audio packet prioritization, and to volume control changes triggering network services that can restart the NIC.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- Agent workstation
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- Windows 11 workstations; current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Contact Control Panel (CCP) Issues — Amazon Web Services · tier 2 current vendor documentation · Section 'CCP audio issues on first call after system reboot when using Windows 11', Root Cause
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Amazon Connect softphone and CCP audio: source note amazon-connect-ccp-audio-troubleshooting-win11-root-cause. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-ccp-audio-troubleshooting-win11-root-cause
BibTeX
@misc{warmtransfer-claim-amazon-connect-ccp-audio-troubleshooting-win11-root-cause,
title = {Troubleshooting Amazon Connect softphone and CCP audio: source note amazon-connect-ccp-audio-troubleshooting-win11-root-cause},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-ccp-audio-troubleshooting-win11-root-cause},
note = {Source note amazon-connect-ccp-audio-troubleshooting-win11-root-cause, checked 2026-10-02}
}