AWS states that when an agent can hear the customer but the customer cannot hear the agent, the cause might be an application taking exclusive control of the agent's microphone or speaker.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- agent workstation audio devices
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Contact Control Panel (CCP) Issues — Amazon Web Services · tier 2 current vendor documentation · Section 'One-way audio from customers'
Cite this note
APA
WarmTransfer. (2026, September 30). Troubleshooting browser softphone audio in cloud contact centers: source note browser-softphone-audio-troubleshooting-aws-oneway-excl. WarmTransfer. https://warmtransfer.net/knowledge/claims/browser-softphone-audio-troubleshooting-aws-oneway-excl
BibTeX
@misc{warmtransfer-claim-browser-softphone-audio-troubleshooting-aws-oneway-excl,
title = {Troubleshooting browser softphone audio in cloud contact centers: source note browser-softphone-audio-troubleshooting-aws-oneway-excl},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/browser-softphone-audio-troubleshooting-aws-oneway-excl},
note = {Source note browser-softphone-audio-troubleshooting-aws-oneway-excl, checked 2026-09-30}
}