Source note · Troubleshooting Amazon Connect softphone and CCP audio
After a Windows 11 reboot, agents using Chrome or Edge can get complete two-way audio failure (dead air) on the first CCP call.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- Agent workstation
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- Windows 11 workstations; current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Contact Control Panel (CCP) Issues — Amazon Web Services · tier 2 current vendor documentation · Section 'CCP audio issues on first call after system reboot when using Windows 11', Issue Description and Affected Systems
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Amazon Connect softphone and CCP audio: source note amazon-connect-ccp-audio-troubleshooting-win11-first-call. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-ccp-audio-troubleshooting-win11-first-call
BibTeX
@misc{warmtransfer-claim-amazon-connect-ccp-audio-troubleshooting-win11-first-call,
title = {Troubleshooting Amazon Connect softphone and CCP audio: source note amazon-connect-ccp-audio-troubleshooting-win11-first-call},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-ccp-audio-troubleshooting-win11-first-call},
note = {Source note amazon-connect-ccp-audio-troubleshooting-win11-first-call, checked 2026-10-02}
}