Webex Calling call park

Verified 2026-09-15 · 27 claims · sources tier 2 · 3 disputed

Also known as Call Park Direct, Call Park Group, Recall Timer.

Webex Calling call park provides 2 modes: Call Park Direct, which parks against a chosen user extension or call park extension, and Call Park Group, which parks against the first available destination in a group 23. The park codes are *68 for Call Park Direct, #58 for Call Park Group, and *88 to retrieve a call in either mode 11.

How it works

Only 1 call may be parked at a call park extension 15. When parking with Call Park Group, hunting always starts at the first assigned destination rather than distributing across destinations 12. Any user in the organisation can retrieve a parked call by dialling the retrieve code and the extension, meaning retrieval is not restricted to the parking user or to members of the group 18.

The ring pattern, recall timer, and alert hunt group wait time are set once per location and apply to both park modes 22. The recall timer is entered in seconds, and neither call park article gives it a default value or a permitted range 17. The alert hunt group wait time is also entered in seconds with no default and no range 8.

A call park group recalls to 1 of 3 destinations: the parking user only, the parking user then a hunt group, or a hunt group only 21. In the field, the recall concept is labelled "Recall To" when configuring a call park group and "Recall options for directed call park" when configuring a location, and no source states that the 2 labels are equivalent 16.

In the field, the "Park and unpark calls" documentation scopes itself in its first sentence to the Cisco Video Phone 8875 registered to Cisco BroadWorks or Webex Calling, and never mentions recall or call park groups 20.

Limits and provisioning

• A user may belong to only 1 call park group, a group may hold users from only 1 site, and a site may hold several groups 13.
• A location may hold up to 100 call park extensions 10.
• A bulk upload may add up to 1000 extensions at a time 10.
• Neither call park article gives a minimum or maximum digit length for a call park extension, and the word "digit" does not occur in either 14.

Sources disagree on the call park group import file limit: it is capped at 1000 rows in 2 places, while a bulk creation step describes a maximum of more than 10000 rows for each file 9.

Neither call park article mentions call detail records, reporting, call history, or a correlation identifier, with those terms occurring 0 times in both 19.

See also

See also What the Webex Calling detailed call history records. See also What a transferred call leaves behind across Cisco products. See also Webex Calling architecture and deployment models. See also Webex Calling Dedicated Instance applicability. See also Webex Calling PSTN options and selection. See also Webex Calling locations and number management. See also Webex Calling Site Survivability Gateway. See also Webex Calling supported devices and MPP firmware. See also Webex Calling license types and entitlements. See also Webex Calling administration APIs and scopes. See also Webex Calling calling features and feature parity vs UCM. See also Webex for Government calling restrictions. See also Webex Calling capabilities exposed through an agent interface. See also Webex Calling Customer Assist as a product. See also Customer Assist and Call Queue in Webex Calling and the missing Contact Center comparison. See also Webex Calling AI Receptionist. See also Webex Calling Call Queue as a product. See also What Cisco AI voice features retain of call audio and transcripts. See also Retention of AI Receptionist call audio. See also The Webex backbone as a network destination.

Applicability

Across the claims in this article, the evidence covers Cisco Webex Calling, verified as of 2026-09-05. The deployment model is not covered by any claim in this article.

What remains uncertain

What parking a call does to its call detail record is not covered by any claim in this article. The recall timer's default value and permitted range are not covered by any claim in this article. Whether a Webex Contact Center agent can park a call is not covered by any claim in this article. How many times a recall re-attempts the parking user is not covered by any claim in this article.

WarmTransfer. (2026, September 15). Webex Calling call park. WarmTransfer. https://warmtransfer.net/knowledge/webex-calling-call-park-artefacts

@misc{warmtransfer-webex-calling-call-park-artefacts,
  title  = {Webex Calling call park},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/webex-calling-call-park-artefacts},
  note   = {Verified 2026-09-15}
}