WarmTransfer
webex calling · published

Webex Calling call park

Verified 2026-09-16 · 28 sources · tier 2 · 3 disputed

Also known as Call Park Direct, Call Park Group, Recall Timer.

Disputed: 3 sources below carry conflicting evidence.

Webex Calling call park provides 2 modes: Call Park Direct, which parks against a chosen user extension or call park extension, and Call Park Group, which parks against the first available destination in a group 24. The park codes are *68 for Call Park Direct, #58 for Call Park Group, and *88 to retrieve a call in either mode 12.

How it works

Only 1 call may be parked at a call park extension 16. When parking with Call Park Group, hunting always starts at the first assigned destination rather than distributing across destinations 13. Any user in the organisation can retrieve a parked call by dialling the retrieve code and the extension, meaning retrieval is not restricted to the parking user or to members of the group 19.

The ring pattern, recall timer, and alert hunt group wait time are set once per location and apply to both park modes 23. The recall timer is entered in seconds, and neither call park article gives it a default value or a permitted range 18. The alert hunt group wait time is also entered in seconds with no default and no range 9.

A call park group recalls to 1 of 3 destinations: the parking user only, the parking user then a hunt group, or a hunt group only 22. In the field, the recall concept is labelled "Recall To" when configuring a call park group and "Recall options for directed call park" when configuring a location, and no source states that the 2 labels are equivalent 17.

In the field, the "Park and unpark calls" documentation scopes itself in its first sentence to the Cisco Video Phone 8875 registered to Cisco BroadWorks or Webex Calling, and never mentions recall or call park groups 21.

Limits and provisioning

  • A user may belong to only 1 call park group, a group may hold users from only 1 site, and a site may hold several groups 14.
  • A location may hold up to 100 call park extensions 11.
  • A bulk upload may add up to 1000 extensions at a time 11.
  • Neither call park article gives a minimum or maximum digit length for a call park extension, and the word "digit" does not occur in either 15.

Sources disagree on the call park group import file limit: it is capped at 1000 rows in 2 places, while a bulk creation step describes a maximum of more than 10000 rows for each file 10.

Neither call park article mentions call detail records, reporting, call history, or a correlation identifier, with those terms occurring 0 times in both 20.

See also

See also What the Webex Calling detailed call history records. See also What a transferred call leaves behind across Cisco products. See also Webex Calling architecture and deployment models. See also Webex Calling Dedicated Instance applicability. See also Webex Calling PSTN options and selection. See also Webex Calling locations and number management. See also Webex Calling Site Survivability Gateway. See also Webex Calling supported devices and MPP firmware. See also Webex Calling license types and entitlements. See also Webex Calling administration APIs and scopes. See also Webex Calling calling features and feature parity vs UCM. See also Webex for Government calling restrictions. See also Webex Calling capabilities exposed through an agent interface. See also Webex Calling Customer Assist as a product. See also Customer Assist and Call Queue in Webex Calling and the missing Contact Center comparison. See also Webex Calling AI Receptionist. See also Webex Calling Call Queue as a product. See also What Cisco AI voice features retain of call audio and transcripts. See also Retention of AI Receptionist call audio. See also The Webex backbone as a network destination.

Applicability

Applies to: Cisco Webex Calling. Sources checked 2026-09-05.

What remains uncertain

What parking a call does to its call detail record is not covered by the sources below. The recall timer's default value and permitted range are not covered by the sources below. Whether a Webex Contact Center agent can park a call is not covered by the sources below. How many times a recall re-attempts the parking user is not covered by the sources below.

See also

Related to

Referenced by

Sources

  1. 1
    The integration guide's table of supported complex call types marks a park as not supported.disputed
    Webex WFO and Webex Contact Center Integration Guide For Deployments with New WFM · Integration guide, the supported complex call types table · Checked 2026-09-15
  2. 2
    Parking a call ends a contact and retrieving a parked call creates a new one.
    Webex WFO and Webex Contact Center Integration Guide For Deployments with New WFM · Integration guide, Complex call event types, Parks · Checked 2026-09-15
  3. 3
    The correlation identifier takes 3 distinct values across the 4 call detail records of Cisco's call park example.
    Reports for Your Cloud Collaboration Portfolio · Detailed call history field reference, call park worked example · Checked 2026-09-05
  4. 4
    Call park has its own values in the related reason field, where a blind transfer collapses into deflection.
    Reports for Your Cloud Collaboration Portfolio · Cloud collaboration reports, related reason values · Checked 2026-09-15
  5. 5
    The Webex Calling call records name every feature the corpus has traced a call into: a queue type field, a recall type field naming a hunt group, an auto attendant key pressed field, a voicemail usage report with a mailbox entity field, and call park values in the related reason field.
    Reports for Your Cloud Collaboration Portfolio · Cloud collaboration reports, detailed call history field reference and the voicemail usage report · Checked 2026-09-15
  6. 6
    Cisco names 3 per-model third-party exceptions: the Yealink T88V Pro supports video calling exclusively, the Yealink T4xS does not support the Call Park Extension feature, and Poly devices do not support device settings, software channels or call park extensions except on the Poly Trio C60.
    Supported devices for Webex Calling · Limitations, paragraphs following the first list · Checked 2026-09-16
  7. 7
    The group call park row gives hash 58 in its code column and instructs the reader to dial star 58 in its own notes cell, and names a third form for the mobile application.disputed
    Feature access codes for Webex Calling · Feature access codes for Webex Calling, group call park row · Checked 2026-09-05
  8. 8
    The park codes in the feature access code reference agree with the call park article: star 68 to park directly, hash 58 to park to a group, star 88 to retrieve.
    Feature access codes for Webex Calling · Feature access codes for Webex Calling, call park rows · Checked 2026-09-05
  9. 9
    The alert hunt group wait time is also entered in seconds with no default and no range.
    Manage call park in Control Hub · Manage call park in Control Hub, Configure call park settings for your location, step 4 · Checked 2026-09-05
  10. 10
    The call park group import file is capped at 1000 rows in two places and a bulk creation step describes a maximum of more than 10000 rows for each file.disputed
    Manage call park in Control Hub · Manage call park in Control Hub, Bulk manage call park groups and Bulk add call park groups step 4 · Checked 2026-09-05
  11. 11
    A location may hold up to 100 call park extensions, and a bulk upload may add up to 1000 extensions at a time.
    Manage call park in Control Hub · Manage call park in Control Hub, Add call park extensions and Add multiple call park extensions step 4 · Checked 2026-09-05
  12. 12
    The park codes are star 68 for Call Park Direct, hash 58 for Call Park Group, and star 88 to retrieve in either mode.
    Manage call park in Control Hub · Manage call park in Control Hub, Call Park Direct and Call Park Group paragraphs and Call park retrieve and recall user settings · Checked 2026-09-05
  13. 13
    A call park group always starts at the first assigned destination rather than distributing across them.
    Manage call park in Control Hub · Manage call park in Control Hub, Call Park Group paragraph · Checked 2026-09-05
  14. 14
    A user may belong to only one call park group, a group may hold users from only one site, and a site may hold several groups.
    Manage call park in Control Hub · Manage call park in Control Hub, Create a call park group, Before you begin · Checked 2026-09-05
  15. 15
    Neither call park article gives a minimum or maximum digit length for a call park extension; the word digit does not occur in either.
    Manage call park in Control Hub · Manage call park in Control Hub and Park and unpark calls, counted against the rendered article · Checked 2026-09-05
  16. 16
    Only one call may be parked at a call park extension.
    Manage call park in Control Hub · Manage call park in Control Hub, Create a call park group, step 5 · Checked 2026-09-05
  17. 17
    The same recall concept is labelled Recall To when configuring a call park group and Recall options for directed call park when configuring a location, and no source states that the 2 labels are equivalent.field report
    Manage call park in Control Hub · Manage call park in Control Hub, Create a call park group step 6 and Configure call park settings for your location step 4 · Checked 2026-09-05
  18. 18
    The recall timer is entered in seconds and neither call park article gives it a default value or a permitted range.
    Manage call park in Control Hub · Manage call park in Control Hub, Configure call park settings for your location, step 4 · Checked 2026-09-05
  19. 19
    Any user in the organisation can retrieve a parked call by dialling the retrieve code and the extension; retrieval is not restricted to the parking user or to the group's members.
    Manage call park in Control Hub · Manage call park in Control Hub, Call park retrieve and recall user settings · Checked 2026-09-05
  20. 20
    Neither call park article mentions call detail records, reporting, call history or a correlation identifier; those terms occur 0 times in both.
    Manage call park in Control Hub · Manage call park in Control Hub and Park and unpark calls, counted against the rendered article · Checked 2026-09-05
  21. 21
    The Park and unpark calls article scopes itself in its first sentence to the Cisco Video Phone 8875 registered to Cisco BroadWorks or Webex Calling, and never mentions recall or call park groups.field report
    Park and unpark calls · Park and unpark calls, opening sentence · Checked 2026-09-05
  22. 22
    A call park group recalls to one of 3 destinations: the parking user only, the parking user then a hunt group, or a hunt group only.
    Manage call park in Control Hub · Manage call park in Control Hub, Create a call park group, step 6 · Checked 2026-09-05
  23. 23
    The ring pattern, recall timer and alert hunt group wait time are set once per location and apply to both park modes.
    Manage call park in Control Hub · Manage call park in Control Hub, Call park retrieve and recall user settings · Checked 2026-09-05
  24. 24
    Webex Calling call park has 2 modes: Call Park Direct, which parks against a chosen user extension or call park extension, and Call Park Group, which parks against the first available destination in a group.
    Manage call park in Control Hub · Manage call park in Control Hub, opening paragraphs · Checked 2026-09-05
  25. 25
    No Webex Calling call park article says what a parked caller hears; music, ringback, tone and silence occur 0 times across all 5.
    Manage call park in Control Hub · All 5 call park articles, counted against the rendered article · Checked 2026-09-05
  26. 26
    None of the 5 Webex Calling call park articles the corpus holds publishes a default or a range for the recall timer; 4 of the 5 do not mention recall at all.
    Manage call park in Control Hub · Manage call park in Control Hub, Park and unpark calls, the Webex App article, Park calls on your phone and Use call park, counted against the rendered article · Checked 2026-09-05
  27. 27
    The current Control Hub call park article names the Receptionist Client as where a reverted parked call is shown.
    Manage call park in Control Hub · Manage call park in Control Hub, call park retrieve and recall user settings · Checked 2026-09-15
  28. 28
    The call park article publishes its limitations section twice under 2 headings, which doubles every raw count taken from it.field report
    Manage call park in Control Hub · Manage call park in Control Hub, Known limitations and Prerequisites for using the CSV file · Checked 2026-09-05

Documents

tier 2 current vendor documentation

Feature access codes for Webex Calling

Cisco Systems, Inc. (Webex Help Center) · 2026-07-15 · accessed 2026-09-16

tier 2 current vendor documentation

Manage call park in Control Hub

Cisco Systems, Inc. (Webex Help Center) · 2026-07-23 · accessed 2026-09-16

tier 2 current vendor documentation

Park and unpark calls

Cisco Systems, Inc. (Webex Help Center) · 2026-03-11 · accessed 2026-09-16

tier 2 current vendor documentation

Reports for Your Cloud Collaboration Portfolio

Cisco Systems, Inc. (Webex Help Center) · 2026-09-15 · accessed 2026-09-16

tier 2 current vendor documentation

Supported devices for Webex Calling

Cisco Systems, Inc. (help.webex.com) · 2026-07-20 · accessed 2026-09-16

tier 2 current vendor documentation

Webex WFO and Webex Contact Center Integration Guide For Deployments with New WFM

Cisco Systems, Inc. (Webex Help Center) · accessed 2026-09-15

Cite this page

APA

WarmTransfer. (2026, September 16). Webex Calling call park. WarmTransfer. https://warmtransfer.net/knowledge/webex-calling-call-park-artefacts

BibTeX

@misc{warmtransfer-webex-calling-call-park-artefacts,
  title  = {Webex Calling call park},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/webex-calling-call-park-artefacts},
  note   = {Verified 2026-09-16}
}