The Webex Calling Receptionist Client

Verified 2026-09-15 · 10 claims · sources tier 2

Also known as Receptionist Client, end of support.

Cisco states that the Receptionist Client is retired with an end of support date of 8 July 2024, that existing users can migrate to the Webex Attendant Console, and that the client may be used until the end of the subscription term 5. The client can retrieve a specific waiting call from a queue and reorder a call to the front of it 10.

Migration and feature changes

WarmTransfer's reading of the sources is a user migrating from the Receptionist Client to the Attendant Console loses the documented ability to pull a specific call out of a queue or move it to the front 9. Once an organisation holds the Attendant Console licence, the Receptionist Client options disappear from the Control Hub user call experience settings 6.

Documentation discrepancies

The Control Hub article for the Receptionist Client does not mention the retirement, the end of support, or the Attendant Console, with each occurring 0 times in it 7. In the field, the Control Hub article's own byline date is later than the end of support date the user-facing article publishes 3. In the field, the user-facing Receptionist Client article is linked as Monitor Calls in Queue and served as Get started with your Receptionist Client 8. Additionally, the current Control Hub call park article names the Receptionist Client as where a reverted parked call is shown 4.

See also

See also The Webex Calling Attendant Console. See also Webex Calling call park.

Applicability

Across the claims in this article, the evidence covers Cisco Webex Calling, verified as of 2026-09-15. The deployment model is not covered by any claim in this article.

What remains uncertain

Whether the Attendant Console can retrieve or reorder a queued call is not covered by any claim in this article. Which client shows a reverted parked call now the Receptionist Client is retired is not covered by any claim in this article. Whether the Control Hub Receptionist Client article will be retired or corrected is not covered by any claim in this article.

WarmTransfer. (2026, September 15). The Webex Calling Receptionist Client. WarmTransfer. https://warmtransfer.net/knowledge/webex-calling-receptionist-client

@misc{warmtransfer-webex-calling-receptionist-client,
  title  = {The Webex Calling Receptionist Client},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/webex-calling-receptionist-client},
  note   = {Verified 2026-09-15}
}