Manage call park in Control Hub

Publisher

Cisco Systems, Inc. (Webex Help Center)

URL

https://help.webex.com/en-us/article/nfoxd2m/Manage-call-park-in-Control-Hub

Published

unknown

Updated

unknown

Accessed

2026-09-05

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Claims citing this source

• The alert hunt group wait time is also entered in seconds with no default and no range. fact in context
• The call park group import file is capped at 1000 rows in two places and a bulk creation step describes a maximum of more than 10000 rows for each file. disputed in context
• A location may hold up to 100 call park extensions, and a bulk upload may add up to 1000 extensions at a time. fact in context
• The park codes are star 68 for Call Park Direct, hash 58 for Call Park Group, and star 88 to retrieve in either mode. fact in context
• A call park group always starts at the first assigned destination rather than distributing across them. fact in context
• A user may belong to only one call park group, a group may hold users from only one site, and a site may hold several groups. fact in context
• Neither call park article gives a minimum or maximum digit length for a call park extension; the word digit does not occur in either. fact in context
• Only one call may be parked at a call park extension. fact in context
• The same recall concept is labelled Recall To when configuring a call park group and Recall options for directed call park when configuring a location, and no source states that the 2 labels are equivalent. field-pattern in context
• The recall timer is entered in seconds and neither call park article gives it a default value or a permitted range. fact in context
• Any user in the organisation can retrieve a parked call by dialling the retrieve code and the extension; retrieval is not restricted to the parking user or to the group's members. fact in context
• Neither call park article mentions call detail records, reporting, call history or a correlation identifier; those terms occur 0 times in both. fact in context
• A call park group recalls to one of 3 destinations: the parking user only, the parking user then a hunt group, or a hunt group only. fact in context
• The ring pattern, recall timer and alert hunt group wait time are set once per location and apply to both park modes. fact in context
• Webex Calling call park has 2 modes: Call Park Direct, which parks against a chosen user extension or call park extension, and Call Park Group, which parks against the first available destination in a group. fact in context
• No Webex Calling call park article says what a parked caller hears; music, ringback, tone and silence occur 0 times across all 5. fact in context
• None of the 5 Webex Calling call park articles the corpus holds publishes a default or a range for the recall timer; 4 of the 5 do not mention recall at all. fact in context
• The recall timer default is a vendor gap rather than a search failure: it is absent from every call park article the corpus can find, and the only figures published nearby belong to another product. inference in context
• The current Control Hub call park article names the Receptionist Client as where a reverted parked call is shown. fact in context
• The call park article publishes its limitations section twice under 2 headings, which doubles every raw count taken from it. field-pattern in context
• The same import contradiction appears in all 3 Control Hub feature articles that carry a bulk comma-separated file section and in none of the 3 that do not. field-pattern in context
• At least 8 whole sentences of the bulk section are word for word identical across the 3 articles, including the template download step, the row instruction, the blank cell disclaimer and the limit of 50 agents per row. field-pattern in context

Cite this source record

APA

WarmTransfer. (2026, September 5). Manage call park in Control Hub. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-nfoxd2m-webex-calling-manage-call-park

BibTeX

@misc{warmtransfer-cisco-help-nfoxd2m-webex-calling-manage-call-park,
  title  = {Manage call park in Control Hub},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-nfoxd2m-webex-calling-manage-call-park},
  note   = {Cisco Systems, Inc. (Webex Help Center), accessed 2026-09-05}
}