Manage call park in Control Hub

Publisher

Cisco Systems, Inc. (Webex Help Center)

URL

https://help.webex.com/en-us/article/nfoxd2m/Manage-call-park-in-Control-Hub

Published

2026-07-23

Updated

unknown

Accessed

2026-09-16

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• The alert hunt group wait time is also entered in seconds with no default and no range. in context
• The call park group import file is capped at 1000 rows in two places and a bulk creation step describes a maximum of more than 10000 rows for each file. disputed in context
• A location may hold up to 100 call park extensions, and a bulk upload may add up to 1000 extensions at a time. in context
• The park codes are star 68 for Call Park Direct, hash 58 for Call Park Group, and star 88 to retrieve in either mode. in context
• A call park group always starts at the first assigned destination rather than distributing across them. in context
• A user may belong to only one call park group, a group may hold users from only one site, and a site may hold several groups. in context
• Neither call park article gives a minimum or maximum digit length for a call park extension; the word digit does not occur in either. in context
• Only one call may be parked at a call park extension. in context
• The same recall concept is labelled Recall To when configuring a call park group and Recall options for directed call park when configuring a location, and no source states that the 2 labels are equivalent. field report in context
• The recall timer is entered in seconds and neither call park article gives it a default value or a permitted range. in context
• Any user in the organisation can retrieve a parked call by dialling the retrieve code and the extension; retrieval is not restricted to the parking user or to the group's members. in context
• Neither call park article mentions call detail records, reporting, call history or a correlation identifier; those terms occur 0 times in both. in context
• A call park group recalls to one of 3 destinations: the parking user only, the parking user then a hunt group, or a hunt group only. in context
• The ring pattern, recall timer and alert hunt group wait time are set once per location and apply to both park modes. in context
• Webex Calling call park has 2 modes: Call Park Direct, which parks against a chosen user extension or call park extension, and Call Park Group, which parks against the first available destination in a group. in context
• No Webex Calling call park article says what a parked caller hears; music, ringback, tone and silence occur 0 times across all 5. in context
• None of the 5 Webex Calling call park articles the corpus holds publishes a default or a range for the recall timer; 4 of the 5 do not mention recall at all. in context
• The recall timer default is a vendor gap rather than a search failure: it is absent from every call park article the corpus can find, and the only figures published nearby belong to another product. inferred in context
• The current Control Hub call park article names the Receptionist Client as where a reverted parked call is shown. in context
• The call park article publishes its limitations section twice under 2 headings, which doubles every raw count taken from it. field report in context
• The same import contradiction appears in all 3 Control Hub feature articles that carry a bulk comma-separated file section and in none of the 3 that do not. field report in context
• At least 8 whole sentences of the bulk section are word for word identical across the 3 articles, including the template download step, the row instruction, the blank cell disclaimer and the limit of 50 agents per row. field report in context

Cite this source record

APA

WarmTransfer. (2026, July 23). Manage call park in Control Hub. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-nfoxd2m-webex-calling-manage-call-park

BibTeX

@misc{warmtransfer-cisco-help-nfoxd2m-webex-calling-manage-call-park,
  title  = {Manage call park in Control Hub},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-nfoxd2m-webex-calling-manage-call-park},
  note   = {Cisco Systems, Inc. (Webex Help Center), accessed 2026-09-16}
}