Source note · How Webex WFO records a Webex Contact Center interaction

The integration guide's table of supported complex call types marks a park as not supported.

disputed · Checked 2026-09-15

Park | No | A call is put on hold (parked) and the call can be picked up (retrieved) by the same agent.

Vendor: Cisco
Product: Cisco Webex WFO
Subsystem: Webex Contact Center integration
Deployment: not restricted
Region: not restricted
Release range: current as of 2026-09-15
Status: disputed
Checked: 2026-09-15

Sources

Webex WFO and Webex Contact Center Integration Guide For Deployments with New WFM — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Integration guide, the supported complex call types table

Cite this note

APA

WarmTransfer. (2026, September 15). How Webex WFO records a Webex Contact Center interaction: source note wfoint-park-is-marked-unsupported. WarmTransfer. https://warmtransfer.net/knowledge/claims/wfoint-park-is-marked-unsupported

BibTeX

@misc{warmtransfer-claim-wfoint-park-is-marked-unsupported,
  title  = {How Webex WFO records a Webex Contact Center interaction: source note wfoint-park-is-marked-unsupported},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/wfoint-park-is-marked-unsupported},
  note   = {Source note wfoint-park-is-marked-unsupported, checked 2026-09-15}
}

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