The Webex Calling feature access codes
Verified 2026-09-16 · 10 sources · tier 2 · 2 disputed
Also known as Directed Call Pickup with Barge-In, feature access code.
The Webex Calling feature access code reference is organized as 1 table containing 78 rows and almost no prose 7. Across these rows, the reference names hunt groups and supervisors as row subjects, while never mentioning Webex Contact Center or a queue 5.
Published codes and table structure
The call park codes published in the reference agree with the separate call park article, listing *68 to park directly, #58 to park to a group, and *88 to retrieve a parked call 6.
The reference also publishes 4 call recording codes and 2 silent monitoring codes 2. None of these 4 call recording codes or 2 silent monitoring codes are provided with any description, prerequisite, or role 2.
Inconsistencies and placement patterns
Sources disagree regarding the code for group call park, as the group call park row gives #58 in its code column, instructs the reader to dial *58 in its own notes cell, and names a 3rd form for the mobile application 3. Sources disagree on the assignment of *33, which is published as the main code for 2 different functions, directed call pickup with barge in and supervisor barge in 8.
In the field, 2 calling-line-identity rows carry a Japan-specific alternative inside the main code cell rather than in the alternate code column that the table provides 4.
See also
See also Webex Calling call park and Webex Calling hunt groups.
Applicability
Applies to: Cisco Webex Calling. Sources checked 2026-09-05.
What remains uncertain
What the 4 call recording codes do and who may dial them is not covered by the sources below. Which function the code *33 reaches is not covered by the sources below. Whether an administrator can change or disable a feature access code is not covered by the sources below.
See also
Related to
- Webex Calling call park — The reference the call park article points at
- Webex Calling hunt groups — Supplies the codes the hunt group article names without numbers
Referenced by
- Setting up executive and assistant call handling in Webex Calling — Executive and assistant FACs #61 to #66 used for filtering; call push; initiate call and opt-in.
- Webex Calling Call Queue as a product — Supervisor monitoring is reached by dialled codes
Sources
- 1A call queue supports supervisor monitoring, coaching, barge in and take over, reached by feature access codes and scoped to call queue calls.Configure Call Queue · Configure Call Queue, supervisor settings · Checked 2026-09-05
- 2The reference publishes 4 call recording codes and 2 silent monitoring codes, and gives none of them any description, prerequisite or role.Feature access codes for Webex Calling · Feature access codes for Webex Calling, call recording and silent monitoring rows · Checked 2026-09-05
- 3The group call park row gives hash 58 in its code column and instructs the reader to dial star 58 in its own notes cell, and names a third form for the mobile application.disputedFeature access codes for Webex Calling · Feature access codes for Webex Calling, group call park row · Checked 2026-09-05
- 4Two calling-line-identity rows carry a Japan-specific alternative inside the main code cell rather than in the alternate code column the table provides.field reportFeature access codes for Webex Calling · Feature access codes for Webex Calling, calling line identity rows · Checked 2026-09-05
- 5The reference names hunt groups and supervisors as row subjects, and never mentions Webex Contact Center or a queue.Feature access codes for Webex Calling · Feature access codes for Webex Calling, whole table, counted against the rendered article · Checked 2026-09-05
- 6The park codes in the feature access code reference agree with the call park article: star 68 to park directly, hash 58 to park to a group, star 88 to retrieve.Feature access codes for Webex Calling · Feature access codes for Webex Calling, call park rows · Checked 2026-09-05
- 7The Webex Calling feature access code reference is one table of 78 rows and almost no prose.Feature access codes for Webex Calling · Feature access codes for Webex Calling, main table · Checked 2026-09-05
- 8The code star 33 is published as the main code for 2 different functions, directed call pickup with barge in and supervisor barge in.disputedFeature access codes for Webex Calling · Feature access codes for Webex Calling, directed call pickup with barge in and supervisor barge in rows · Checked 2026-09-05
- 9A Webex Calling executive can activate call filtering with the feature access code hash 61 and deactivate it with hash 62.Configure executive or executive assistant services for users · Configure a user as an executive, step 6 · Checked 2026-09-16
- 10A hunt group agent may set a temporary calling line identity with hash 80 to present the group's number and hash 81 to present the default caller identity.Manage hunt groups in Control Hub · Manage hunt groups in Control Hub, temporary calling line identity · Checked 2026-09-05
Documents
Configure Call Queue
Configure executive or executive assistant services for users
Feature access codes for Webex Calling
Manage hunt groups in Control Hub
Cite this page
APA
WarmTransfer. (2026, September 16). The Webex Calling feature access codes. WarmTransfer. https://warmtransfer.net/knowledge/webex-calling-feature-access-codes
BibTeX
@misc{warmtransfer-webex-calling-feature-access-codes,
title = {The Webex Calling feature access codes},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/webex-calling-feature-access-codes},
note = {Verified 2026-09-16}
}