Source note · The UCCX to Webex Contact Center discovery tool
Independent migration commentary reports that UCCX scripts must be manually rebuilt in Webex Contact Center Flow Designer and that historical UCCX reports cannot be transferred directly.
field report · Checked 2026-09-22
Scripts must be rebuilt manually in the modern Flow Designer. ... Native tools do not transfer historical UCCX reports. You must run ETL jobs to copy data to an external SQL server for long-term access and compliance.
- Vendor
- third-party
- Product
- UCCX to Webex Contact Center migration practice
- Subsystem
- planning
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- undated
- Status
- field report
- Checked
- 2026-09-22
Sources
- UCCX to Webex Contact Center Migration Tips — Metropolis Corp · tier 4 archived vendor documentation · sections on scripts and on historical reporting
Cite this note
APA
WarmTransfer. (2026, September 22). The UCCX to Webex Contact Center discovery tool: source note uccx-discovery-tool-field-scripts-manual. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-discovery-tool-field-scripts-manual
BibTeX
@misc{warmtransfer-claim-uccx-discovery-tool-field-scripts-manual,
title = {The UCCX to Webex Contact Center discovery tool: source note uccx-discovery-tool-field-scripts-manual},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-discovery-tool-field-scripts-manual},
note = {Source note uccx-discovery-tool-field-scripts-manual, checked 2026-09-22}
}