Cisco Unified Contact Center Enterprise Features Guide, Release 15.0(1): Precision Queue

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_15_0_1/ucce_b_1501_features-guide/rcct_m_1501_precision-queue.html

Published

2026-07-31

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Cisco describes precision routing as a multidimensional alternative to skill group routing in Unified CCE. in context
• In Unified CCE, agents are explicitly assigned to skill groups, whereas agents become members of precision queues automatically when their attributes match. in context

Cite this source record

APA

WarmTransfer. (2026, July 31). Cisco Unified Contact Center Enterprise Features Guide, Release 15.0(1): Precision Queue. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-ucce-1501-features-precision-queue

BibTeX

@misc{warmtransfer-cisco-ucce-1501-features-precision-queue,
  title  = {Cisco Unified Contact Center Enterprise Features Guide, Release 15.0(1): Precision Queue},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-ucce-1501-features-precision-queue},
  note   = {Cisco Systems, accessed 2026-09-30}
}