Source note · UCCE to Webex Contact Center
In Unified CCE, agents are explicitly assigned to skill groups, whereas agents become members of precision queues automatically when their attributes match.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Unified Contact Center Enterprise
- Subsystem
- precision routing
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15.0(1)
- Checked
- 2026-09-30
Sources
- Cisco Unified Contact Center Enterprise Features Guide, Release 15.0(1): Precision Queue — Cisco Systems · tier 2 current vendor documentation · Precision Queue chapter; skill groups compared with precision queues
Cite this note
APA
WarmTransfer. (2026, September 30). UCCE to Webex Contact Center: source note ucce-to-webex-contact-center-skill-group-manual. WarmTransfer. https://warmtransfer.net/knowledge/claims/ucce-to-webex-contact-center-skill-group-manual
BibTeX
@misc{warmtransfer-claim-ucce-to-webex-contact-center-skill-group-manual,
title = {UCCE to Webex Contact Center: source note ucce-to-webex-contact-center-skill-group-manual},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ucce-to-webex-contact-center-skill-group-manual},
note = {Source note ucce-to-webex-contact-center-skill-group-manual, checked 2026-09-30}
}