Source note · Troubleshooting UCCE calls that do not route to agents
If a call enters a Precision Queue node and no resource is available, the call is queued, transferred to the default VRU if not already on one, and the script exits immediately through the success branch.
Checked 2026-10-02
The script flow then exits immediately through the success branch.
- Vendor
- Cisco
- Product
- Unified Contact Center Enterprise
- Subsystem
- Precision routing
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15.0(1)
- Checked
- 2026-10-02
Sources
- Cisco Unified Contact Center Enterprise Features Guide, Release 15.0(1): Precision Queue — Cisco Systems · tier 2 current vendor documentation · Precision Queue - precision queue script node behaviour
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting UCCE calls that do not route to agents: source note ucce-calls-not-routing-troubleshooting-pq-no-agent-queues. WarmTransfer. https://warmtransfer.net/knowledge/claims/ucce-calls-not-routing-troubleshooting-pq-no-agent-queues
BibTeX
@misc{warmtransfer-claim-ucce-calls-not-routing-troubleshooting-pq-no-agent-queues,
title = {Troubleshooting UCCE calls that do not route to agents: source note ucce-calls-not-routing-troubleshooting-pq-no-agent-queues},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ucce-calls-not-routing-troubleshooting-pq-no-agent-queues},
note = {Source note ucce-calls-not-routing-troubleshooting-pq-no-agent-queues, checked 2026-10-02}
}