Source note · Troubleshooting UCCE calls that do not route to agents
After a call reaches the last step of a precision queue it stays queued on that step until it is routed, abandoned or ended.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Unified Contact Center Enterprise
- Subsystem
- Precision routing
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15.0(1)
- Checked
- 2026-10-02
Sources
- Cisco Unified Contact Center Enterprise Features Guide, Release 15.0(1): Precision Queue — Cisco Systems · tier 2 current vendor documentation · Precision Queue - steps / last step
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting UCCE calls that do not route to agents: source note ucce-calls-not-routing-troubleshooting-pq-last-step-stays. WarmTransfer. https://warmtransfer.net/knowledge/claims/ucce-calls-not-routing-troubleshooting-pq-last-step-stays
BibTeX
@misc{warmtransfer-claim-ucce-calls-not-routing-troubleshooting-pq-last-step-stays,
title = {Troubleshooting UCCE calls that do not route to agents: source note ucce-calls-not-routing-troubleshooting-pq-last-step-stays},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ucce-calls-not-routing-troubleshooting-pq-last-step-stays},
note = {Source note ucce-calls-not-routing-troubleshooting-pq-last-step-stays, checked 2026-10-02}
}